LEAD TECH/SERVICE MANAGER

THE COMPANY

All American Fire Equipment is a growing fire truck and fire apparatus dealer in Ohio, West Virginia, Pennsylvania, and Kentucky. After 30 years in business, we find there is nothing more satisfying than selling and servicing fire trucks with a great company. It is our honor to equip those who protect us.

THE POSITION

A core value of our company is to provide customers with excellent service before & after the sale, and we take great pride in our service capabilities. The Service Manager role is a critical part of fulfilling this goal. We’re looking for the best combination of technical and leadership skills, and engaging with Fire Departments which will be a significant part of the role.

WHY SHOULD YOU APPLY?

• Competitive pay based on experience
• 5-day work week with normal 8am - 5pm hours
• Very little travel required, though there will be some occasional opportunities
• Competitive benefits package – vacation medical 401K
• Excellent growth & skills development with the world’s #1 fire apparatus manufacturer Rosenbauer America

THE DETAILS:

Title: Service Manager

Location: Ona, West Virginia facility

Normal Hours: Monday - Friday 8:00am - 5:00pm

On-Call Hours: Calls are possible 24/7 (phone furnished) though call-out’s are rare

Objective:

• This role is a key “player/coach” role, managing a service team of 3-4 Technicians (In shop and Traveling) and servicing Fire Trucks & Apparatus and Emergency Vehicles for fire departments and industrial accounts in the WV, Eastern KY, Southern OH region.

Responsibilities:

• Responsible for overseeing the day-to-day activities of the Ona, WV service team.
• Supervise and coordinate estimates, planning, allocation of labor and parts for all major inspections, rebuilds, workshop repairs and field service activities.
• Ensuring all jobs are compliant and completed successfully by maintaining safety, efficiency, quality, standards and maximizing utilization, while working within estimated pricing and promise dates.
• Represent the service team in its relationships with all customers by maintaining effective communications.
• Communicate scope of work with technicians, assist with diagnosis and communicate with Rosenbauer and other facilities for technical information.
• Ensure that all repairs remain within budget and on time by daily reviewing progress of repairs.
• Assist with inquiries and discuss technical issues with customers.
• Assist with repairs, maintenance and servicing work where required.
• Assist in identifying training requirements for the Service Department.
• Any other duties as directed by management.

Basic Qualifications:

• Good communications skills with both internal personnel and external customers.
• 5 years experience in large equipment, maintenance and product support.
• 2 years experience in a supervisory role.
• Demonstrated ability to build strong relationships within internal and external customers.
• Strong organizational and time management skills with the ability to meet deadlines.
• Technically minded and ability to troubleshoot problems.
• Computer literate in MS Suite (Excel, Word, PowerPoint, Outlook).
• Flexible & collaborative personality. Good at prioritizing (and re-prioritizing), scheduling, and managing issues as they arise
• Ability to perform Preventative Maintenance and Engine Services
• Repair Older Apparatus (Pumps, Electrical, Hydraulic, Lighting, Sirens etc.)
• Prepare New Fire Apparatus for delivery (Inspect for PDI list, Mount Equipment, Service, Wash and Fuel for delivery to Customer)
• Quote repairs to departments, research necessary to order the parts and schedule the repairs
• Maintain the cleanliness of the shop
• The physical capability to lift up to 60 Lbs. and the stamina needed to efficiently navigate and work on large heavy apparatus throughout the day.

Preferred Qualifications: (Or willing to obtain/learn within a year)

• CDL License
• Personal Tools and Toolbox
• Multiplex experience
• EVT and/or ASE Certifications

Benefits:

• Team oriented work environment
• Job security with a well-established and growing company
• Paid Time Off PTO 1-3 Weeks
• 401K retirement Plan
• Health plan
• Uniform service provided
• Service van , laptop & phone provided

Job Type: Full-time

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• large equipment: 5 years (Preferred)
• supervisory: 2 years (Preferred)

License/Certification:

• CDL (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person