Medical Receptionist

Job description

Company Description

All About Women OB/GYN is a well-established women's health specialist practice located in Reston and Leesburg, VA. We provide the highest quality of care for women while maintaining comfort and convenience in our practice. Our gynecology office accommodates patient needs and inquiries promptly and effectively. Our women's health specialists are board-certified professionals who hold memberships and fellowships in many professional organizations.

Role Description

This is a full-time, on-site role in our Leesburg location for a medical receptionist. We are looking for an energetic and friendly addition to our team who is dedicated to promoting excellent patient experience! The medical receptionist will be responsible for day-to-day tasks including triaging a high volume of phone calls, scheduling appointments, medical records, explaining and processing patient paperwork. The medical receptionist is also responsible for completing patient registration tasks such as verifying patient's insurance and benefits, confirming patient demographics, and collecting balances or copayments. The medical receptionist must work collaboratively with other office staff, such as physicians, nurses, and other employees.

Core Responsibilities

• Patient Greeting & Intake: Welcome patients, verify demographic and insurance details, and collect necessary intake paperwork.
• Appointment Scheduling: Schedule, reschedule, and confirm routine exams, prenatal visits, and specialty procedures using our Electronic Health Records (EHR) systems.
• Phone Management: Answer multi-line phones, screen and route calls appropriately, and accurately relay messages to clinical staff.
• Financial Processing: Verify insurance eligibility, collect co-payments, manage daily patient balances, and process end-of-day financial batches.
• Compliance & Confidentiality: Maintain absolute patient privacy and adhere strictly to HIPAA guidelines and clinic protocols.
• Office Administration: Manage medical record requests, handle incoming/outgoing faxes, and keep the waiting area organized.

Qualifications/Skills

• Being bilingual in English and Spanish preferred
• Willingness to travel to other locations is required
• High school diploma or GED equivalent required; a degree or certification in healthcare administration is a plus.
• 1–2 years of experience as a medical receptionist or in a customer-facing healthcare role (OB/GYN or women's health experience preferred).
• Proficiency with medical scheduling and electronic medical records software (e.g., eClinicalWorks, Pulse).
• Basic understanding of medical terminology and health insurance verification processes.
• Strong multitasking abilities, attention to detail, and a calm, empathetic demeanor when handling sensitive patient situations.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Salary : $20