What are the responsibilities and job description for the Customer Service Representative position at All About Vibe?
Join the team behind the world’s most unique, high-quality, custom pillows.
About Us
At All About Vibe, we turn photos, memories, and art into handcrafted, life-like pillows that bring joy to homes everywhere. From celebrities to sports fans to everyday families, our products make moments unforgettable. Handcrafted in the USA, every pillow is as durable as it is eye-catching.
We’ve grown quickly thanks to our loyal customers and high-quality craftsmanship—and now we’re looking for a Customer Service Representative to help us deliver the same exceptional experience before and after every purchase.
What You’ll Do
- Be the friendly, knowledgeable voice of All About Vibe via phone, email, and chat.
- Answer product questions, provide order updates, and help customers design their dream pillows.
- Resolve issues quickly with empathy and professionalism.
- Coordinate with our production and shipping teams to ensure smooth order fulfillment.
- Keep detailed and accurate records in our customer service system.
- Represent our brand’s values—creativity, quality, and joy—in every interaction.
What We’re Looking For
- 1 year of customer service or related experience (e-commerce experience is a plus).
- Clear and friendly communication skills, both written and verbal.
- Ability to stay organized while handling multiple customer inquiries.
- Comfortable learning our systems and tools quickly.
- A positive, solution-focused attitude.
Why You’ll Love Working Here
- Be part of a fast-growing, creative company with a loyal fan base.
- Work in a collaborative, upbeat environment where your input matters.
- Enjoy employee discounts on our custom pillows.
- Competitive pay and benefits.
Location: On-site in Boca Raton, FL.
How to Apply
- Submit your resume and a short note telling us why you’d be a great fit for All About Vibe’s customer service team.