What are the responsibilities and job description for the Customer Service Representative position at All About Doors and Windows?
Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients and customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude, organizational skills, and technical proficiency will help foster strong relationships and enhance customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills while contributing to a vibrant team environment. If you thrive in fast-paced settings, enjoy problem-solving, and excel at multitasking, we want to hear from you!
This is a 9am-5pm position
Responsibilities
- Manage incoming calls using multi-line phone systems, providing prompt and courteous assistance to clients and customers
- Utilize computer literacy and productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing tools to document interactions accurately
- Handle data entry tasks efficiently, maintaining organized records of customer interactions, appointments, and inquiries
- Provide front desk support by greeting visitors, managing office management duties, and maintaining a professional reception area
- Assist with calendar management and scheduling appointments for team members or clients as needed
- Support administrative functions including filing, proofreading documents, and managing office supplies to ensure smooth daily operations
- Communicate effectively via phone communication and client communication channels while practicing excellent phone etiquette
Skills
- Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and familiarity with productivity software
- Experience with QuickBooks or bookkeeping is a plus for handling financial records accurately
- Excellent organizational skills with the ability to prioritize tasks efficiently in a busy environment
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous office management or clerical experience including data entry, filing, and administrative support is preferred
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Technical proficiency in using multi-line phone systems, spreadsheets, calendar management tools, and office equipment
- Ability to multitask confidently while maintaining attention to detail in proofreading and document review
Join us in delivering outstanding customer support while advancing your career in a lively, supportive environment! We value energetic individuals who are eager to grow professionally while making a positive impact on our clients’ experiences.
Pay: $22.50 - $30.00 per hour
Benefits:
- Employee discount
- Health savings account
- Vision insurance
Work Location: In person
Salary : $23 - $30