Call Center Representative

Company History

All Aboard Storage is a family-owned and operated business founded in Volusia County. Since the company’s establishment in 1983, we have expanded to 30 locations throughout the counties of Volusia, Seminole, St. Johns, Lake, and Flagler. Through dedication to our customers, we have been voted the No. 1 storage facility by the Daytona Beach News Journal’s Reader’s Choice Award for over 25 years! We are proud to add that we have also been voted one of the top ten employers to work for in the Daytona Beach News Journal for 2018, 2019, and 2020!

Job Description

The Call Center Sales Representative is responsible for managing inbound and outbound sales calls for assigned storage properties. This role focuses on converting inquiries into rentals, scheduling customer appointments, and providing excellent customer service to prospective tenants. Each representative will oversee approximately 15 assigned properties, serving as the first point of contact for new customers while ensuring calls are routed appropriately when unavailable.

Employee Schedule

Our call center hours of operation are Mondays through Fridays from 8 AM to 5 PM, including a one-hour lunch break, and closed on weekends and major holidays. We are very flexible with our schedule.

Primary Responsibilities

Answering Inbound Sales Calls

• Answer a high volume of inbound calls and provide friendly, professional assistance to potential and existing customers.
• Assess customer storage needs and recommend appropriate unit sizes, features, and packing supplies.
• Convert inquiries into rentals by completing leases over the phone or scheduling appointments for on-site rentals.

Conducting Outbound Follow-Up Calls

• Make outbound follow-up calls to prospective tenants who have inquired about storage units.
• Follow up with inquiries and leads to schedule appointments or close rentals.
• Track and document all lead interactions, follow-ups, and outcomes.

Customer Engagement

• Build rapport with prospective tenants, identify storage needs, and recommend appropriate solutions.
• Maintain a high standard of professionalism and customer service.
• Provide accurate and consistent information regarding promotions, rental terms, and property policies.

Collaboration and Reporting

• Work closely with Property Managers, District Supervisors, and Operations Manager to ensure smooth communication between the call center and individual storage locations.
• Maintain accurate records of calls, appointments, and rentals in the system.
• Provide feedback on lead quality, customer objections, and market trends to help improve company sales strategies.
• Following the sales scripts while also being adaptable to the customer while on the call.
• Memorizing key facts of each property that is within the portfolio. Training will be provided by visiting the properties that are within the portfolio.

Benefits

✓ $18/hour

✓ Annual raises

✓ Life Insurance (company pays 100% of premium)

✓ Health Insurance (company pays 58% of employee premium)

✓ Dental Insurance

✓ Vision Insurance

✓ 401K (matching up to 4% annually)

✓ Supplemental Insurance (Aflac)

✓ Wellness Program

✓ Tuition reimbursement (if the schooling is applicable to the job)

✓ Travel reimbursement (if traveling for company purposes on company time)

Qualifications

✓ Previous experience in a call center, sales, or customer service role (preferred).

✓ Strong verbal communication and active listening skills.

✓ Ability to handle multiple calls and leads simultaneously while maintaining accuracy.

✓ Comfortable working with CRM or property management software.

✓ Goal-oriented with proven ability to meet or exceed sales targets.

✓ Professional, positive, and team-oriented demeanor.

✓ The candidate should value customer service and working as a team.

✓ The candidate should value the same qualities that our company does.

✓ The candidate should be outgoing and friendly to all customers and coworkers.

✓ The candidate should be comfortable standing or sitting for long periods of time.

✓ The candidate should be comfortable with computers, phones, and computer software systems, and should be able to learn them quickly.

✓ The candidate should be searching for long-term employment with our company.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Language:

• English (Required)

Ability to Commute:

• Port Orange, FL 32127 (Required)

Work Location: In person

Salary : $18