What are the responsibilities and job description for the UKG ATE Support position at ALKU?
UKG Go Live Support
Our client is seeking an experienced UKG Workforce Management (WFM) Go-Live Support Consultant to provide onsite support during a critical UKG implementation. This individual will serve as the first line of support during go-live, troubleshooting issues in real time, assisting end users, and ensuring business operations continue with minimal disruption.
The ideal candidate has extensive hands-on UKG WFM experience, thrives in a fast-paced environment, and can quickly diagnose and resolve configuration, functional, and process-related issues while working directly with Payroll, HR, Operations, managers, and end users.
Key Responsibilities
Go-Live Support
- Provide onsite support during UKG go-live activities.
- Troubleshoot and resolve issues in real time across the UKG WFM platform.
- Assist end users, managers, and business stakeholders with system questions and navigation.
- Monitor system performance and identify issues before they impact operations.
- Escalate complex issues when necessary while providing temporary workarounds.
- Troubleshoot issues related to:
- Timekeeping
- Attendance
- Scheduling
- Advanced Scheduling
- Accruals
- Leave
- Labor Levels
- Pay Rules
- Work Rules
- Investigate timecard, scheduling, and payroll-related issues and recommend solutions.
- Validate configurations and ensure they are functioning as designed.
- Work directly with HR, Payroll, Operations, managers, and end users during go-live.
- Answer functional questions and provide hands-on assistance throughout the rollout.
- Communicate system issues, resolutions, and status updates to project leadership.
- Provide a high level of customer service in a fast-paced healthcare environment.
- Document issues, defects, and enhancement requests.
- Work closely with the implementation team to resolve production issues quickly.
- Assist with post-go-live stabilization and knowledge transfer.
- Identify root causes and recommend long-term solutions to prevent recurring issues.