What are the responsibilities and job description for the Quality Manager position at ALKEGEN?
Job Requirements
Why work for us?
Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Key Responsibilities – Customer Complaint Management
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.
Why work for us?
Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Key Responsibilities – Customer Complaint Management
- Own and manage the customer complaint process from intake through closure
- Lead and support 8D root cause analysis, including containment, root cause determination, and corrective actions
- Coordinate cross-functional teams to resolve customer issues on time
- Prepare professional customer responses and corrective action documentation
- Track complaint trends and implement actions to prevent recurrence
- Track, analyze, and report scrap and rework metrics
- Identify high-cost scrap drivers and recurring defect patterns
- Lead scrap reduction initiatives using data-driven problem solving
- Partner with Operations and Engineering to improve process control and yield
- Create, implement, and maintain quality procedures, work instructions, and inspection plans
- Establish standardized inspection methods and acceptance criteria
- Ensure procedures are followed consistently on the shop floor
- Maintain document control and revise procedures as processes change
- Define and monitor key quality KPIs including scrap, complaints, and corrective action effectiveness
- Analyze performance trends and drive continuous improvement
- Present quality metrics and performance data to leadership
- Plan and conduct internal audits
- Support customer and third-party audits as required
- Ensure timely corrective actions and compliance with requirements
- Train employees on quality procedures, inspection methods, and problem-solving tools
- Coach teams on root cause analysis and corrective action discipline
- Promote a culture of quality, accountability, and continuous improvement
- Bachelor’s degree in Quality, Engineering, Manufacturing, or related field (or equivalent experience)
- 5 years of experience in a Quality or Quality Management role
- Strong experience with customer complaint handling and 8D problem solving
- Experience monitoring and reducing scrap and rework
- Ability to create and implement procedures and inspection documentation
- Strong analytical and communication skills
- Manufacturing environment experience
- Experience establishing and tracking quality KPIs and metrics
- Ability to work cross-functionally with Operations and Engineering
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.