What are the responsibilities and job description for the Central Intake Specialist position at ALIYA Healthcare?
ALIYA Healthcare is seeking a detail-oriented and organized Central Intake Specialist to coordinate incoming referrals and support the admissions process across our skilled nursing facilities. This individual will serve as a central point of contact for referral sources, hospitals, discharge planners, and facility admissions teams, ensuring referrals are processed promptly, information is accurate, and potential admissions are coordinated efficiently.
Duties Responsibilities
- Receive, review, and process incoming referrals for ALIYA Healthcare facilities.
- Respond promptly to referral inquiries from hospitals, case managers, social workers, discharge planners, and other referral sources.
- Review referral documentation for completeness and follow up to obtain missing information.
- Enter and maintain accurate referral and admissions information in designated systems.
- Coordinate with facility admissions teams and clinical leadership to determine referral status and next steps.
- Track referrals across facilities and communicate updates to the appropriate team members.
- Follow up on pending referrals to support timely decisions and prevent delays in the admissions process.
- Communicate facility availability, admission requirements, and referral status to referral sources as appropriate.
- Assist with identifying the most appropriate facility based on clinical needs, location, payer requirements, and facility capabilities.
- Maintain organized records of referrals, admissions, declined referrals, and follow-up activities.
- Monitor referral activity and provide updates or reports to leadership as needed.
- Build and maintain professional relationships with hospital partners and facility teams through timely, clear communication.
- Ensure referral information and patient records are handled confidentially and in accordance with HIPAA requirements.
- Identify opportunities to improve referral processing, communication, and intake workflows.
- Perform other duties as assigned.
Qualifications
- Previous experience in healthcare admissions, central intake, referral coordination, or a similar role preferred.
- Skilled nursing, long-term care, or post-acute healthcare experience strongly preferred.
- Familiarity with hospital referrals, discharge planning, insurance verification, and admissions documentation preferred.
- Experience with PointClickCare (PCC) or similar healthcare software preferred.
- Strong communication, customer service, and organizational skills.
- Excellent attention to detail and ability to manage multiple referrals and competing priorities.
- Ability to work efficiently in a fast-paced environment and meet time-sensitive deadlines.
- Proficiency with Microsoft Office and computer-based systems.
- Ability to maintain confidentiality when handling sensitive patient information.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Life Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- 401(k) Retirement Savings Plan
- On-Demand Pay Option
- Paid Time Off (PTO)
- Tuition Reimbursement Program
Join ALIYA Healthcare!
Join our team and help connect patients with the care they need by supporting a responsive, organized, and efficient admissions process across our skilled nursing facilities.
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