What are the responsibilities and job description for the Registered Nurse, Call Center position at Alive?
Description
Registered Nurse - Triage/Call Center
Status: Full Time
Location: Nashville, TN (Must reside in Tennessee)
Hours: 40/week (7:00 am-3:00 pm or 3:00 pm-11:00 pm; two weekends per month required)
SUMMARY
Performs triage functions for after hours program. Receives calls, plans for care interventions, dispatches on call nurses or provides phone support as needed, notifies appropriate nurse, team or outside agency of any changes in LOC.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Mentors on call staff as appropriate.
- Performs triage role utilizing nursing judgment and process to provide effective, timely and compassionate care to patients.
- Dispatches on call nurses as needed and makes home visits if dictated by workload or geographical distance.
- Provides telephone support to family at time of death.
- Serves as clinical and procedural resource for on call staff.
- Participates in planning, implementation and evaluation of patient services.
- Reviews triage documentation to assure accurate and timely notes.
- Attends meetings as requested.
- Communicates with M.D. and other care providers as needed.
- Ensures adherence to policies.
- Notifies on call administrator of problems.
- Covers after hours needs if office is unable to open.
- Other duties may also be assigned.
Requirements
EDUCATION and/or EXPERIENCE
Registered Nurse with a current nursing license, BSN preferred. Ability to apply for TN license within 30 days of hire. Knowledge of or willingness to learn hospice care. Minimum one year nursing practice or equivalent experience required. Hospice, Oncology, or Home Health and/or long-term care preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Current TN RN License. If required to drive to carry out the duties of this position: current driver's license and automobile insurance as required by Tennessee State Law.