What are the responsibilities and job description for the Intake Specialist position at Alive?
Description
Intake Specialist
Location: Alive main campus, Nashville, TN
Status: Full Time
Hours: 40/week (Mon-Fri with weekend coverage 1-2 times a month)
SUMMARY
Under the direction of the Director of Intake & Admissions, the Intake Specialist responds to inquiry and intake calls, assists with administrative duties and is cross-trained for other provider relations roles. The Intake Specialist supports the admission of patients, communication with providers (internal and external), data entry and documentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Represents the agency as assigned to promote services and co-markets with provider relations representatives.
- Serves as back-up to Director of Intake & Admissions as needed.
- Serves as liaison and provides feedback from referral sources.
- Collaborates with physicians, social workers, discharge planners, and clinical coordinators to gather all available information for treatment plans (discharge orders, etc.).
- Answers and responds to multiple calls including inquiry, intake, family and healthcare providers.
- Gives accurate, consistent, compassionate attention to each call.
- Maintains patient, family and staff confidentiality.
- Files, faxes, logs and maintains data in an accurate and readily accessible fashion.
- Enters data, manipulates and retrieves data in proper reporting structure.
- Routes paperwork appropriately and in a timely manner.
- Assists with administrative duties as assigned by Director of Intake & Admissions Director of Clinical Partnerships
- Other duties may also be assigned.
Requirements
EDUCATION and/or EXPERIENCE
Associates Degree (A.A.) from college or technical school; one year's related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Current driver's license and automobile insurance as required by Tennessee State Law.
