What are the responsibilities and job description for the SFDC Manager position at ALIS Software LLC?
Roles & Responsibilities
Required Qualifications
Preferred Qualifications
- Lead the delivery and ongoing enhancement of Salesforce solutions across business functions, ensuring alignment with business priorities and technology standards.
- Partner with business stakeholders, product owners, and technology teams to understand requirements, evaluate options, and translate business needs into effective Salesforce solutions.
- Provide technical leadership for Salesforce architecture, configuration, customization, integrations, data management, security, and platform capabilities.
- Manage and prioritize Salesforce enhancements, projects, defects, technical debt, and operational activities in alignment with established roadmaps and priorities.
- Lead Salesforce administrators, developers, business analysts, architects, and external partner resources to ensure effective delivery and platform support.
- Manage Salesforce implementation and managed-service partners, including delivery quality, resource utilization, timelines, dependencies, and service-level commitments.
- Establish and maintain appropriate Salesforce development, testing, deployment, documentation, and change-management practices.
- Oversee Salesforce releases and production deployments, ensuring appropriate testing, risk assessment, approvals, and implementation processes.
- Ensure effective integration of Salesforce with enterprise applications and platforms through APIs, middleware, and other integration technologies.
- Drive improvements in Salesforce platform adoption, performance, data quality, usability, and operational efficiency.
- Identify and address technical debt, platform risks, and opportunities to leverage new Salesforce capabilities.
- Provide regular status, risk, dependency, & delivery updates to technology leadership & business stakeholders.
Required Qualifications
- Bachelor's degree in computer science, Information Technology, Business, or a related field.
- 10 years of experience in Salesforce/SFDC, with significant experience in Salesforce implementation, development, administration, architecture, or platform management.
- Experience in leading Salesforce teams & delivering complex Salesforce initiatives in an enterprise environment.
- Hands-on understanding of Salesforce architecture, configuration, customization, security, data model, integrations, and Lightning Platform.
- Strong experience with Salesforce Sales Cloud and/or Service Cloud.
- Experience managing Salesforce implementation partners, managed-service providers, & distributed technical teams.
- Experience with Salesforce SDLC, release management, testing, deployment, and production support processes.
- Experience integrating Salesforce with enterprise applications using REST/SOAP APIs, middleware etc
- Strong ability to translate business requirements into scalable Salesforce solutions and actionable technical plans.
- Strong stakeholder-management and communication skills, with the ability to work effectively across business and technology organizations.
- Demonstrated ability to manage multiple priorities, delivery dependencies, risks, & competing business requirements.
Preferred Qualifications
- Salesforce certifications such as Salesforce Certified Administrator, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Architect certifications.
- Experience with Salesforce DevOps and deployment tools such as Copado, Gearset, or similar platforms.
- Experience with MuleSoft, Boomi, Informatica, or other enterprise integration technologies.
- Experience with Salesforce products such as Marketing Cloud, Experience Cloud, Data Cloud, or other Salesforce ecosystem capabilities.
- Experience leading Salesforce modernization, migration, consolidation, or transformation initiatives.
- Experience working in an Agile delivery environment and managing technology vendors or strategic partners.