Director Corporate Applications & Services

MAJOR RESPONSIBILITIES

Application & Service Portfolio Leadership

● Own the strategy, lifecycle, optimization, and governance of 70 enterprise applications

and corporate systems.

● Ensure application reliability, scalability, compliance, and alignment to Duly’s

operational and clinical priorities.

● Evaluate, standardize, consolidate, or retire systems to reduce redundancy and

maximize business value.

● Establish KPIs and dashboards to track application health, service performance, and

business impact.

Project & Delivery Management

● Lead medium- to large-scale application initiatives, enhancements, upgrades, and

integrations.

● Partner with business stakeholders to define requirements, scope, timelines, and

success criteria.

● Apply project management discipline to ensure predictable execution and transparent

communication.

● Act as escalation point for system issues, driving root-cause analysis and long-term

remediation.

Vendor & Contract Management

● Manage relationships with software vendors, consulting partners, and service providers.

● Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings.

● Ensure vendor performance meets SLAs, quality expectations, and operational needs.

● Continuously assess the market for innovative, cost-effective tools and services.

Team Leadership & Development

● Lead, mentor, and support a team of 7–10 analysts, administrators, and specialists.

● Build a culture of ownership, accountability, customer service, and continuous

improvement.

● Develop skill sets aligned to business needs and emerging technologies.

● Set annual goals, review progress quarterly, and ensure alignment with organizational

objectives.

Cross-Functional Collaboration

● Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams

to ensure applications support business process excellence.

● Support corporate leaders with insights, data, process optimization, and

recommendations for technology adoption.

● Work closely with the Information & Transformation team on enterprise strategies and

digital transformation initiatives.