What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Aline Facilities and Construction Group?
Location: Dayton, OH | On-site
Job Type: Full-time | First Shift Hours
About Us:
Aline is a leading provider of third-party facility management solutions, serving commercial, and residential clients nationwide. We pride ourselves on fast, reliable, and professional service. We are seeking a high-energy Dispatcher to join our growing team.
Job Summary:
As a Facilities Dispatcher, you are the central point of contact for our clients and field technicians. You will receive maintenance requests, prioritize urgent repairs, and dispatch qualified technicians to job sites to ensure minimal downtime for our clients.
We are looking for a highly organized and dependable Dispatcher to join our operations team. The Dispatcher is responsible for coordinating service work orders, communicating with vendors and management, and ensuring jobs are completed efficiently from start to finish.
This position requires someone who can manage multiple tasks, communicate clearly, and stay organized in a fast-paced environment.
Responsibilities
- Dispatch service work orders to vendors and technicians
- Schedule and coordinate service appointments
- Monitor jobs from dispatch through completion
- Communicate updates with management and vendors
- Track job progress and maintain accurate records
- Resolve scheduling conflicts and logistical issues
- Provide excellent customer service throughout the process
Qualifications
- Previous dispatch or service coordination experience preferre, but not required. We are willing to train someone who is organized, dependable, and eager to learn.
- Must have strong customer service and communication skills.
- Must be computer proficient and have the ability to learn internal systems quickly.
- Excellent multitasking and time management skills
- Ability to stay organized in a fast-paced environment
- Reliable, professional, and detail-oriented
Work Environment
- On-site position
- Office located near I-675 and State Route 35
- Office Environment; most of your time will be spent sitting at your desk and on your phone.
Before applying, please note:
This position requires strong organization, reliability, and the ability to manage multiple tasks throughout the day in a fast-paced environment. We are looking for someone interested in long-term employment who takes pride in staying organized and communicating clearly with customers and vendors. When applying, please include a brief note describing any dispatching, scheduling, or coordination experience you have.
Additional Information
We are a drug-free workplace. Employment may be contingent upon successful completion of a background check and drug screening.
Pay: $15.00 - $17.00 per hour
Expected hours: 40.0 per week
Ability to Commute:
- Dayton, OH (Required)
Work Location: In person
Salary : $15 - $17