Team Lead, Payroll (Global)

The Team Lead, Payroll will be responsible for accurate processing of payroll, benefits administration, reconciliations and government remittances globally.  Responsible for ensuring internal “customer” satisfaction, the Team Lead, Payroll will support the Payroll Team in responding to questions or concerns fully, and in a timely manner. In conjunction with the Sr. Manager, People & Culture, the Team Lead, Payroll will develop, implement, and evaluate payroll strategy, practices, processes and technology solutions for the organization in a global context. The Team Lead, Payroll will interface with a variety of stakeholders including the People & Culture team, Finance team, vendors, leaders and employees, and will contribute to and/or lead other special projects/duties as assigned. In addition, the Team Lead, Payroll will supervise daily activities of the Payroll Team, providing support, mentorship and guidance, ensuring workload is appropriately distributed, and handling escalations. ResponsibilitiesAs the Team Lead, Payroll, you'll be involved in a combination of the following activities:Payroll Operations (25-35%)Lead the Payroll Team in providing full cycle preparation and administration of payroll globally in compliance with required legislation in each country Alimentiv operatesEnsure the accurate and timely processing of wage adjustments, retroactive pay, statutory holiday pay, overtime, bonuses, deductions and contributions, and other compensation elements for direct employees and EOR workersImplement and oversee monthly reconciliation process to provide to accounting & finance teamAct with urgency to resolve payroll discrepancies and answer employee queries about wages, deductions, and taxesAct as primary liaison with outsourced payroll vendor, driving accountability for service levels and issue resolutionKeep abreast of any legislative changes pertaining to payroll and benefits globally and coordinate system parameter changesEnsure payroll data integrity across HRIS, payroll, and vendor systemsOversee creation and maintenance of the payroll calendar and payday schedules for employees globallyMaintain employee confidence and protect payroll operations by keeping information confidentialCustomer Service and Continuous Improvement (25-35%)Respond to questions/concerns from employees, leaders, HR and other stakeholders in a timely mannerWork cross-functionally, particularly with HR and Finance, to provide expertise on payroll matters and to facilitate effective integration of payroll-related activitiesIn conjunction with the Sr. Manager, People & Culture, establish, maintain, track, and report on the performance of the Payroll Team against service level agreements for response timeAct as subject matter expert for global payroll and provide guidance/support to employees, leaders, and members of the HR and Finance teamsPrepare and maintain payroll process documentation to support training needs and support continuous improvementTrain and support team members in the use of payroll-related systems and proceduresProactively communicate changes/interruptions in payroll to employeesPayroll Audit & Compliance (10-15%)Prepare reports for management, finance department and auditorsWork with government agencies when necessary to ensure full compliance by overseeing audits where requiredPrepare accurate and timely reconciliations on a regular basisProvide support to finance with year-end financial audit and any other third parties' auditsAudit payroll data regularly to ensure accuracy and compliance with company and legal standardsMonitor compliance with accounting policies and internal accounting controlsTeam Supervision, Mentorship, and Engagement (10-15%)Supervise, mentor, train, provide leadership and oversee the development of direct reports by setting individual performance goals and development objectives to support department and company strategies and objectivesEvaluate training needs and conduct performance reviews for assigned staffSupport the Sr. Manager, People & Culture in identifying and quantifying resource requirements; participate in staffing decisions; onboard and train new staff Maintain positive team morale; facilitate conflict resolution as requiredOperational Planning & Oversight (5-10%)Participate in the development and execution of departmental strategies to enhance service delivery, staff engagement, and operational efficienciesAssist with departmental budget planningProfessional Practice (5-10%)Act with integrity and balance the interest of all parties in carrying out payroll activitiesModel ethical practices for staffAdhere to payroll legal requirements in carrying out all payroll activities; keep current on changes to the laws that govern payroll practicesMaintain awareness of broad economic, societal, technological, political, global, and demographic trends; Evaluate the credibility of sources of informationSpecial Projects Support other HR and/or payroll projects/duties as assignedQualifications Minimum qualifications:4 - 9 years of progressive payroll experience, including leadership or team lead responsibilities with proven project management skillsPCP or CPM designation (or international equivalent) required; strong knowledge of payroll regulations, tax laws, and compliance requirementsExperience in accounting/reconciliations of payroll liabilities accounts and knowledge of Payroll GLHands-on experience with outsourced payroll vendors (global payroll experience preferred), HRIS, and payroll systemsIntermediate knowledge of Microsoft ExcelPreferred skills & experience:Experience managing payroll across multiple jurisdictions; strong knowledge of Canadian and US payroll required, with global exposure highly valuedInterpersonal:  Exceptional attention to detailAbility to prioritize multiple tasks while meeting deadlines timely and accuratelyStrong verbal and written skills, to align with various stakeholders and maintain strict confidentialityExcellent customer service skills, ability to explain complex issues at an understandable level bonusWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.