SPA CONCIERGE - PT

Core Functions

• Scheduling Spa treatments

• Managing appointments

• Maintaining cleanliness of the spa facility and locker rooms, and quiet lounge

• Act as a liaison between guests, spa management and other departments of the resort when necessary

• Maintain a positive work environment

• Maintains an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information.

• Issues lockers, robes & slippers to guests, escorting each guest to their lockers.

• Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.

• Reviews and confirms guests’ appointments.

• Restocks locker room supplies and amenities. Cleaning floors, bathrooms etc.

• Keeps the storage spaces organized for easy access of supplies.

• Reports any necessary repairs to Spa Manager/Spa Director.

• Is knowledgeable of all emergency procedures and hotel policies.

• Communicates all pertinent information to the Spa Manager and Supervisors.

• Follows set procedures on posting charges, and refunds.

• Solicits guest feedback and acknowledges guest preferences for future visits.

• Answers the telephone in a professional manner and assist guests with any questions.

• Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.

• Upholds all safety standards of Alila Marea Beach Resort.

• Is able to communicate verbally and in writing in English.

• Is a team player and interacts with all guests and fellow Associates in a positive and friendly manner.

• At least one year of experience in a receptionist or front desk position in a luxury environment, serving the customer face-to-face.
• Presents a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment.
• Must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook.
• Must possess attention to detail and a high standard for cleanliness.
• Capable of dealing with stressful situations calmly and professionally.
• Must have excellent communication skills.
• Must be proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel.
• Experience with Book4Time a plus.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Flexible availability including evenings, weekends and holidays is required.
• Display professional demeanor and appearance at all times.
• Ability to stand for long periods of time.
• Maintains a positive attitude and takes initiative to get the job done.
• Committed to producing quality work.
• Supportive team player.
• Eager to learn and to share knowledge and skills.

Mental and Physical Demands

• Frequent: Sitting, standing, stooping and bending, walking throughout property, and interacting with guests (speaking and listening). Using a computer and office phone

• Occasional: Lifting, pushing, and walking up stairs.

This positions rate of pay is $20.00 per hour.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."