Spa Concierge - FT

Organization- Alila Marea

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Spa Concierge is responsible for checking in guests at our Spa, scheduling and managing appointments and maintaining cleanliness of the spa facility including locker rooms, quiet lounge and Revival Lounge. Acting as a liaison between guests, spa management and other departments of the resort when necessary. The Spa Concierge must provide quality guest service experience and maintain a positive work environment for spa staff.

Core Functions

• Scheduling Spa treatments
• Managing appointments
• Maintaining cleanliness of the spa facility and locker rooms, and quiet lounge
• Act as a liaison between guests, spa management and other departments of the resort when necessary
• Maintain a positive work environment
• Maintains an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information.
• Issues lockers, robes & slippers to guests, escorting each guest to their lockers.
• Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.
• Reviews and confirms guests’ appointments.
• Restocks locker room supplies and amenities. Cleaning floors, bathrooms etc.
• Keeps the storage spaces organized for easy access of supplies.
• Reports any necessary repairs to Spa Manager/Spa Director.
• Is knowledgeable of all emergency procedures and hotel policies.
• Communicates all pertinent information to the Spa Manager and Supervisors.
• Follows set procedures on posting charges, and refunds.
• Solicits guest feedback and acknowledges guest preferences for future visits.
• Answers the telephone in a professional manner and assist guests with any questions.
• Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.
• Upholds all safety standards of Alila Marea Beach Resort.
• Is able to communicate verbally and in writing in English.
• Is a team player and interacts with all guests and fellow Associates in a positive and friendly manner.
  
  

Benefits

In keeping with Hyatt’s Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)
• 401K w/company match
• Complimentary parking
• 25% off in-house F&B
• 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)
• Friends and Family rates across our Hyatt portfolio immediately
• Hyatt discounts and partner discounts
• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.
• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
  
  

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Qualifications

• At least one year of experience in a receptionist or front desk position in a luxury environment, serving the customer face-to-face.
• Presents a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment.
• Must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook.
• Must possess attention to detail and a high standard for cleanliness.
• Capable of dealing with stressful situations calmly and professionally.
• Must have excellent communication skills.
• Must be proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel.
• Experience with Book4Time a plus.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Flexible availability including evenings, weekends and holidays is required.
• Display professional demeanor and appearance at all times.
• Ability to stand for long periods of time.
• Maintains a positive attitude and takes initiative to get the job done.
• Committed to producing quality work.
• Supportive team player.
• Eager to learn and to share knowledge and skills.
  
  

Mental and Physical Demands

• Frequent: Sitting, standing, stooping and bending, walking throughout property, and interacting with guests (speaking and listening). Using a computer and office phone
• Occasional: Lifting, pushing, and walking up stairs.
  
  

This positions rate of pay is $20.00 per hour.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."

Use your past experience in spa jobs to make a difference at Hyatt. For immediate consideration for this hotel spa job, click Apply Now and complete an application for the Spa Reception Agent position on the Hyatt Careers Site!