Patient Coordinator

About the Role

Are you excited about the world of health and wellness and searching for a fulfilling role in a caring, patient-focused team? AlignWell Chiropractic is seeking a detail-oriented, friendly, and highly organized individual who thrives in a fast-paced environment to join our team at our Holland, MI location. Key responsibilities of this receptionist role include managing patient and schedule flow, conducting patient phone calls, insurance verifications, and administrative support. We are seeking an independent individual eager to greet patients with enthusiasm.

If you are organized, passionate about health and wellness, and thrive in a dynamic environment, we encourage you to apply. Join us and unleash your passion!

As our Patient Coordinator at AlignWell Chiropractic in Holland, Michigan, you'll be much more than the person behind the front desk.

You'll be one of the first people families meet when they walk into our office, helping create an exceptional patient experience from the very first phone call through every visit.

This role blends hospitality, customer service, organization, scheduling, financial conversations, patient education, and administrative excellence. You'll help ensure every patient feels known, cared for, and confident in their care.

We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, loves staying organized, and isn't afraid to confidently guide conversations.

About Us

Our team loves to serve families and watch them reach their greatest health potential! At AlignWell Chiropractic, we specialize in providing patient education, holistic health solutions, and personalized care plans, from infants to seniors. We are dedicated to promoting wellness and preventative care. Join us in making a positive impact on our community’s health and well-being!

At AlignWell Chiropractic, we believe people were made to thrive.

We specialize in neurologically focused chiropractic care for infants, children, pregnant moms, and entire families. Our mission is to restore and optimize nervous system function through specific chiropractic care, education, and guidance that empowers lifelong health.

Our team is passionate about serving others with excellence, creating meaningful relationships, and helping families adapt, grow, serve, and flourish in every season of life.

We're looking for someone who genuinely loves people and wants to make a difference every single day.

What We Offer

• Complimentary Chiropractic Care
• Paid time off
• Employee Discount on products
• A positive and supportive work environment.
• Opportunities for growth.

Schedule

• Average 30 hours per week, including clinic hours, opening/closing duties, and community events.
• Occasional weekend shifts per quarter for special community events.
• Weekly team meetings and monthly training.
• Opportunities to flex up in hours as schedule needs arise.

Job Responsibilities

• Patient Experience: Welcome patients with warmth and professionalism, build lasting relationships, anticipate patient needs, and create a positive, organized environment throughout every visit.
• Scheduling & Coordination: Manage new patient and ongoing care appointments, optimize provider schedules, confirm visits, and follow up on missed or overdue appointments.
• Communication: Answer phones, texts, and emails promptly and professionally while confidently assisting current and prospective patients.
• Financial Administration: Process payments, explain financial policies and payment options, verify insurance benefits, and maintain accurate billing information.
• Patient Records: Prepare new patient paperwork, maintain electronic health records, and scan and organize patient documentation.
• Office Operations: Support efficient patient flow, complete daily reports and reconciliation, restock supplies, and help maintain a clean, welcoming clinic.
• Team Collaboration: Assist providers and teammates throughout the day, participate in training and team meetings, and represent AlignWell Chiropractic at community events as needed.

What We're Looking For

We're looking for someone who:

• Loves serving people
• Naturally builds relationships
• Communicates confidently and professionally
• Pays attention to details
• Enjoys learning and personal growth
• Can multitask without becoming overwhelmed
• Thrives in a fast-paced environment
• Takes initiative without constant direction
• Brings positive energy to every interaction
• Believes exceptional service creates exceptional experiences

Preferred Qualifications

• 2 years in customer service, hospitality, healthcare, or administrative support
• 1 years experience with patient insurance verifications is preferred.
• Experience discussing financial information confidently
• Strong computer skills with the ability to quickly learn new software, including experience with Google Workspace, Microsoft Office, and electronic health record (EHR) systems.
• Spanish-English bilingual preferred

Why Join AlignWell Chiropractic?

We believe culture matters. We're building a team of people who genuinely care about others, strive for excellence, and want to make an impact in our community.

If you're looking for "just another front desk job," this probably isn't the right fit.

If you're excited about serving families, growing professionally, and helping people live healthier lives—we'd love to meet you.

AlignWell Chiropractic is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Medical Specialty:

• Holistic Medicine

Application Question(s):

• Are you able to perform functions of the job with or without reasonable accommodations?

Ability to Commute:

• Holland, MI 49424 (Required)

Ability to Relocate:

• Holland, MI 49424: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20