Front Desk Receptionist

We are a growing, established, patient-centric wellness clinic seeking a warm, highly organized professional to be the welcoming face of our practice. Our clinic has built a strong foundation in corrective and rehabilitative care and is rapidly expanding into longevity, metabolic health, and advanced cutting-edge wellness services.

As our Front Desk Receptionist, you play a critical role in shaping each patient’s experience—from their first interaction with our office to their ongoing care journey. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping people, and takes pride in keeping systems organized and running smoothly.

Key Responsibilities:

Patient Experience & Front Desk Operations

• Greet patients with a friendly, professional, and welcoming demeanor
• Manage patient check-in/check-out and maintain smooth patient flow throughout the day
• Ensure the front desk and waiting area remain clean, calm, and organized
• Serve as a point of communication between patients, providers, and clinical staff

Scheduling & Communication

• Schedule, confirm, reschedule, and cancel appointments with accuracy and attention to detail
• Answer incoming phone calls and respond to text and digital messages promptly and professionally
• Make follow-up calls to new patients, missed appointments, and post-visit check-ins as directed
• Proactively manage daily and next-day appointment confirmations to reduce no-shows

Administrative & Documentation Support

• Prepare and manage new patient and existing patient paperwork and folders
• Verify patient demographics and ensure all required forms are completed and properly uploaded
• Scan, upload, and organize documents within the electronic health record system
• Document patient communications and important notes accurately in the system

Insurance & Payments

• Verify insurance benefits for new patients and complete verification documentation
• Collect co-pays, payments, and process transactions accurately
• Maintain patient accounts, set alerts for payment issues, and communicate concerns appropriately
• Assist with daily reconciliation and tracking of collections as assigned

Clinic Coordination & Daily Operations

• Coordinate closely with clinical staff to ensure seamless daily operations
• Monitor appointment statuses to prevent scheduling or workflow issues
• Assist with end-of-day processes, reporting, and preparation for the following day
• Support clinic systems as we expand into new service lines
• Manage patient check-in/check-out and maintain smooth patient flow throughout the day
• Ensure the front desk and waiting area remain clean, calm, and organized
• Serve as a point of communication between patients, providers, and clinical staff

Qualifications:

• Strong communication, organization, and multitasking skills
• Professional appearance and calm, patient-focused demeanor
• Comfortable with computers, scheduling software, and learning new systems (ChiroTouch or healthcare EHR experience is a plus, but not required)
• High attention to detail and ability to follow established processes
• Reliable, punctual, and team-oriented
• Prior experience in a medical, wellness, or customer-facing healthcare role preferred

Compensation & Perks:

• Competitive hourly pay based on experience
• Complimentary chiropractic and wellness services
• Paid training and ongoing professional development
• Paid time off and paid sick time
• Employee discounts on clinic services
• Opportunities for growth and advancement as the clinic expands
• Supportive, team-oriented work environment focused on patient care and long-term wellness

Benefits:

• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program

Note: Please submit a cover letter applicable to this job opening with your resume that includes your hourly pay requirements as well as availability.