What are the responsibilities and job description for the Sr. Global Insights Manager position at Align Technology?
Department: Finance
Location: US-North Carolina-Raleigh
Description
This position is ideal for a mid-level insights professional to join the Global Insights team as a Senior Global Insights Manager. In this role, you will lead and execute global consumer, customer, and UX research, partnering closely with Marketing, Product, and Experience Design teams to inform strategy, product decisions, and experience development.
You will balance hands-on research execution with strategic partnership—conducting primary research yourself while also enabling designers and product managers to apply strong research practices. This role is critical to embedding customer and user insight into decision-making across the organization.
Expectations
Review our Applicant Privacy Policyfor additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Location: US-North Carolina-Raleigh
Description
This position is ideal for a mid-level insights professional to join the Global Insights team as a Senior Global Insights Manager. In this role, you will lead and execute global consumer, customer, and UX research, partnering closely with Marketing, Product, and Experience Design teams to inform strategy, product decisions, and experience development.
You will balance hands-on research execution with strategic partnership—conducting primary research yourself while also enabling designers and product managers to apply strong research practices. This role is critical to embedding customer and user insight into decision-making across the organization.
Expectations
- Partner with Marketing, Product Management, UX, and Strategy teams to translate business and experience questions into clear research plans.
- Design and execute qualitative, quantitative, and UX research, including both DIY/internal studies and vendor-led projects.
- Personally conduct interviews, usability tests, concept evaluations, and other primary qualitative research.
- Guide UX designers and product managers in planning, conducting, and interpreting research, ensuring appropriate methods and rigor.
- Manage global research vendors, including scoping, timelines, quality, and budgets.
- Synthesize findings into clear insights and deliver executive-ready readouts that drive decisions and action.
- Education: A background or degree in Business, Economics, Psychology or relevant fields. MBA a plus.
- Experience: 6-10 years in client-side market research, insights or UX research, including global or multi-market work.
- Research skills: Strong qualitative, quantitative, and UX research expertise, with hands-on experience leading interviews and usability testing.
- Research skills: Strong qualitative, quantitative, and UX research expertise, with hands-on experience leading interviews and usability testing
- Capability building: Demonstrated ability to teach and coach UX designers and product managers on research best practices.
- Communication: Excellent synthesis, storytelling, and stakeholder communication skills.
- Ways of working: Self-directed, organized, and comfortable managing multiple projects in a fast-paced environment.
Review our Applicant Privacy Policyfor additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.