Digital Adoption Specialist - Chicago

Department: Sales

Location: US-Illinois-Field based

Compensation: $86,700 - $92,500 / year

Description

Based in the field and working in close partnership with Sales Territory Managers, the Digital Adoption Specialist is a key partner to both the customer and sales partner as they demonstrate their comprehensive knowledge of dental office processes, workflows, the dental industry, and thorough iTero proficiency. As a clinical expert but also a sales team member, you will build and leverage influential relationships with doctors by providing them with tailored insights and experience to enable and inspire them to modernize and grow their business with optimization of iTero digital technology.

Role expectations

• Strategically work with sales and commercial support functions to prioritize opportunities, playing an active role to enable customer efficiencies.
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices (including assuming responsibility for train the trainer functions and IDI)
• Stay active and engaged with important dental care related organizations to stay abreast of trends and changes in dental/ hygienist practice that impact our business or customers.
• Utilize up to date knowledge of the dental industry to provide clinical input for new product development and software enhancements
• Apply a consultative selling approach to provide insights to customers regarding industry trends and consumer profiles to inspire them to modernize and grow their business; assisting them in implementing digital technology and refining office processes; all with the objective of achieving territory sales targets (weekly, monthly, quarterly, and annual)
• Utilize data/analytics to help customer’s drive decision making
• Educate customers on products to ensure the practice is clinically comfortable with Invisalign and iTero products and services
• Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions
• Diagnose positive and negative results and lead the triage and execution, accordingly, communicating results to leadership Handle multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and handles working independently in remote office situations productive while maintaining focus on brand strength
• Effectively and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner
• Have a bias toward action, is self-motivated, and a self-starter
• Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency
  
  

What We're Looking For

• Bachelor’s degree and/or equivalent experience required in a training or consulting role
• Minimum of 4 years of similar experience; with preferably in a related health industry (i.e., dental, orthodontic, practice etc.)
• Related clinical education and experience required (i.e., Dental hygienist)
• Preferred experience in the orthodontic sector
• Committed to providing a consistently high standard of customer service
• Proven time management, multi-tasking as well as problem solving skills.
• Proven capability to navigate through change and operate with speed and agility
• Strong focus on teamwork and a proven experience building and leveraging relationships with internal and external stakeholders and partners
• Solid written, oral and presentation English communication skills, with French/English bilingualism an asset
• Possess superior communication skills, in both verbal and written format, who can synthesize and deliver complex information with clarity and diplomacy
• Charismatic, effective & engaging presenter to audiences of varying sizes and composition (including study clubs, conferences etc.
• Computer proficiency including Windows OS, Microsoft Office, and internet research ability
• Live and work in an assigned geographic territory to facilitate the required regular travel within that territory 25% to 50% of the time with some evening events and overnight travel required
  
  

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

General Description Of All Benefits

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.

Benefits

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:

• Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment.
• Back-up Child/Elder Care and access to a caregiving concierge
• Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
• Breast Milk Delivery and Lactation Support Services
• Employee Assistance Program
• Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18 ) enrolled in an Align medical Plan.
  
  

Employee benefits. Align offers its employees:

• Short-term and long-term disability insurance in accordance with those plans.
• Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
• Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
• 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
• Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
• Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
• Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
• 11 Company-designated paid holidays throughout the year.
• If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
• Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
  
  

To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.