Accounts Receivable Cash Associate

Department:
Finance
Location:
CRI-Costa Rica-Belen
Description
Role summary
The Accounts Receivable Associate is responsible for supporting the daily AR Cash Application operations, ensuring timely and accurate processing of customer payments, account corrections, refunds, write-offs, and related requests across assigned regions. This role plays a key part in maintaining clean customer accounts, meeting operational SLAs, supporting month-end close activities, and ensuring compliance with internal controls and audit requirements.
The Associate will act as a senior operational contributor within the AR team, providing guidance to Specialists, supporting escalations, improving processes, and collaborating with internal stakeholders such as Collections, Billing, Treasury, Accounting, AP, IT, and regional business team.
Key Responsibilities
Role expectations
Process cash applications, account corrections, refunds, write-offs, and customer account adjustments accurately and within established SLAs.
Review and validate supporting documentation before processing financial transactions or adjustments.
Act as a point of contact for complex cases, exceptions, escalations, or process questions from Specialists and business partners.
Identify process gaps, recurring issues, and improvement opportunities to reduce manual work, errors, and rework.
Contribute to continuous improvement initiatives, automation opportunities, SOP updates, and standardization efforts.
Provide training, coaching, and support to team members when required.
Maintain accurate documentation and ensure all requests are supported through the appropriate channels, such as SFDC tickets or approved workflows.
Support regional or global projects impacting AR Cash operations, system changes, migrations, or process standardization.
Skills, Knowledge & Expertise
What we're looking for
Typically
Bachelor’s degree in business, Finance, Accounting, Engineering or related field.
Advanced English communication skills (verbal and written B2 ).
Minimum 2 years in AR/Billing or related operations.
Familiarity with ERP (SAP preferred) and CRM (SFDC).
Strong Excel and eagerness to adopt analytics tools like Power BI.
Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.