Senior Manager, Client Management

Senior Manager, Client Management Other Regular Virtual, Indiana, United States of America Posted on:12/15/2025 Job ID:R-36152 Come make a difference and consider this unique opportunity to step into a rewarding career. Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. The Role The Senior Manager, Client Management, is accountable for the overall strategy, management, and retention of a high revenue, highly complex assigned book of business. The Senior Manager is accountable for developing and maintaining strategic meaningful relationships with clients and brokers and for maximizing the value clients derive from Alight’s products and solutions. Responsibilities Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants. Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success. Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention. Acting as an advocate and connector of capabilities, support, and/or services for clients. Advocating internally and facilitating the involvement of Sales, Delivery, Product, Engineering and other functions to achieve common goals for the client and Alight Solutions. Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite. Proactively solicits Voice of the Client feedback and leverages this feedback to drive process improvement and solution innovation. Owning the Account Health strategy for assigned client accounts. Proactively monitoring and identifying client retention risk. Designing and executing success plans to resolve issues and mitigate risk. Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes. Informing clients of changes in legislation that affect disability, workers compensation and FMLA management. Analyzing client data and usage patterns to identify at-risk clients; Develop Success Plans to mitigate risk. Acting as a change agent and seeking out and pursuing new ideas for continuous improvement. Leading the renewal strategy for assigned book of business. Effectively executing year-round proactive client engagement strategies that promote customer success and retention and leads the renewals strategy for clients in renewal/RFP cycles. Collaborating cross-functionally across the enterprise to ensure a holistic approach and effective execution throughout the renewal cycle. Requirements 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent. Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and Key Client/Broker contacts. Display compelling analytical skills with the ability to translate data into actionable insights. Have experience managing pricing and financial models. Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities. Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion. Have experience in HR services, business management, disability/absence, and healthcare. Exhibit professional communication skills, business and financial acumen, and an executive presence. Be able to travel to attend internal meetings, client meetings, and industry conferences/meetings as needed. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 126,000.00 USD Maximum : 140,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position. Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act

Salary : $126,000 - $140,000