What are the responsibilities and job description for the Operations Delivery Manager-Retiree Health Solutions position at Alight Solutions?
Do you have operational experience and expertise in Medicare?
Amazing Opportunity and Great Place to Work!
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People- be empathetic and help create a place where everyone belongs.
Grow with purpose-Be inspired by our higher calling of improving lives.
Be Alight-act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose.Alight helps clients gaina benefitsadvantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more atcareers.alight.com.
About the Role
The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.
Responsibilities
- Overseeing project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately.
- Identifying and pursuing process improvements that will lead to year-over-year efficiencies within the operational workload.
- Acting as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations.
- Managing written and verbal communications, leading meetings, and facilitating discussions both internally and externally.
- Adapting effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting.
- Serving as backup to Operations Director and solo operations representation on cross-functional calls and projects.
- Delivering coaching, development, and overall people management for their aligned team. Ensuring all required performance conversations are completed timely and accurately using the tools and resources made available to managers at Alight.
- Maximizing team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills.
Requirements
- Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.
- Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis.
- Be skilled in prioritizing tasks and meeting deadlines.
- Display effective communication with clarity and detail through written, verbal, and presentation skills.
- Demonstrate ability to leverage problem solving/critical thinking skills. Using data to accurately identify and communicate the cause and impact of an issue, determine necessary steps to resolve the issue, and address its symptoms.
- Have ability to ensure accuracy of work and adherence to data security best practices.
- Demonstrate an understanding of the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners.
- Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you canbeyour best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs"5 yearsin a row.
Benefits
We offer programs and plans for a healthy mind, body,walletand life becauseit'simportantour benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuingeducationand training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you bemadean offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitmentto Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure thatpersonswith disabilities areprovidedreasonableaccommodationsfor the hiring process.If reasonable accommodation is needed, please contactalightcareers@alight.com.
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabledveteransand other covered veterans.
Alight provides reasonableaccommodationsto the known limitations of otherwise qualified employees and applicants for employment with disabilities andsincerely heldreligious beliefs,practicesand observances, unless doing so would result in undue hardship. Applicants for employment may requesta reasonableaccommodation/modification by contactingtheir recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does notnowor in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to otherentities;including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
85,000.00 USDMaximum :
95,000.00 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.