What are the responsibilities and job description for the Alibaba.com-User Researcher position at Alibaba Group?
Team Introduction:
Alibaba International Design, as an international design team, leverages AI-driven design capabilities to efficiently support key functions across multiple cross-border e-commerce businesses under Alibaba International Digital Commerce Group. These include product experience, brand and creative marketing, and user research, serving global buyers and consumers while driving intelligent experience upgrades.
Job Description:
1. Conduct user research related to merchants on the Alibaba.com platform;
2. Plan and execute user research projects: Organize complex studies, validate requirements, develop appropriate methodologies, manage project timelines, and enhance research quality. Deliver actionable reports and optimization recommendations aligned with business realities;
3. Derive strategic insights from user data: Leverage business, survey, and market data to identify core factors impacting merchant operations and experiences. Provide valuable insights, assessments, and guidance for business direction;
4. Demonstrate deep familiarity with assigned business domains and build strong relationships with core stakeholders. Monitor industry and product trends to proactively plan high-value research initiatives;
5. Manage daily project workflows and deliverables for the merchant research team. Serve as a mentor within the team, facilitating professional growth for colleagues.
Job Description
1. Background in psychology, sociology, or statistics preferred;
2. Minimum 5 years of user research experience; preference given to candidates with backgrounds at renowned research/consulting firms, ideally with exposure to domestic/cross-border trade, retail, or e-commerce sectors;
3. Extensive project experience with proficiency in qualitative and quantitative methodologies; demonstrated ability to facilitate IDIs/FGDs and analyze data (using SQL, SPSS, etc.); outstanding research achievements preferred;
4. Strong communication skills with a collaborative mindset; open-minded, knowledge-sharing oriented, and team-oriented;
5. Bonus points for: industry/market/competitor analysis capabilities, cross-border supply chain knowledge (logistics/finance/taxation), and expertise in foreign trade factories/traders;
6. English proficiency for work communication.
Job Requirements
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