Intensive Case Manager

Department

Mental Health  

Reports To 

Intensive Case Manager

Education Requirement

Master’s Degree

MSW degree required, or current and active enrollment toward said degree; NYS license preferred (LMSW/LCSW). 

FLSA

Non- Exempt 

Salary

ICM with Bachelors Pursuing MSW- $61,560

ICM with Masters- $63,180

Licensed ICM- $64,800

Schedule

Tuesday-Saturday 8am-4pm/12pm-8pm

 Competencies

• Trauma-Informed Care: Demonstrates a deep understanding of trauma’s impact on LGBTQ youth. Applies trauma-informed principles in all interactions to ensure client safety and empowerment.

• Cultural Humility & LGBTQ Affirming Practice: Provides inclusive, respectful, and identity-affirming services to LGBTQ clients. Continuously examines personal biases and incorporates culturally responsive practices.

• Case Management & Service Planning: Effectively conducts comprehensive assessments and develops individualized, goal-oriented service plans. Monitors progress and adjusts plans in response to evolving client needs

• Crisis Intervention & De-escalation: Responds to emotional, behavioral, or situational crises with calm, grounded intervention techniques. Uses sound judgment to assess risk and ensure client and community safety.

• Advocacy & Client Empowerment: Advocates for client rights and equitable access to services. Encourages self-determination and supports clients in navigating complex systems.

• Professional Development & Self-Awareness: Actively engages in supervision, training, and reflective practices to improve service delivery. Demonstrates resilience, emotional regulation, and self-care strategies in high-stress environments.

• Community Resource Navigation: Demonstrates up-to-date knowledge of local service systems including housing, healthcare, mental health, legal, and social supports.

Qualifications

• Must be able to work independently and with teams. 
• Experience working with the adolescent/young adult population required.
• Knowledge of psychosocial needs of LGBTQ/homeless population is helpful. 
• Experience in individual and group behavioral counseling.
• Ability and willingness to work flexible hours, weekends and holidays.

Technical Skills 

• Computer literacy, including knowledge of basic software applications (Google suite).
• Familiarity with the internet and email communications.
• Enters data and produces reports using agency systems with accuracy and attention to detail.

FULL-TIME BENEFITS & PTO

• Paid sick, vacation, personal, 12 holidays 
• Medical
• Dental
• Vision
• 4O1k (matching) 
• EAP program 

Multilanguage speaking candidates are encouraged to apply (Spanish, French, etc.).  Transgender and gender non-conforming people are encouraged to apply. People with lived experience of homelessness encouraged to apply. Black, Indigenous, and People of Color encouraged to apply.

The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.