Product Owner with Telecom Experience

Experience: 7–12 years in telecom/IT, with at least 3 years in a Product Owner or similar role

Role Descriptions: Role Overview: The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders. Key Responsibilities Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteria Collaborate with engineering| network| and operations teams to deliver scalable telephony solutionsAct as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions Prioritize features based on business value| customer impact| and technical feasibility Ensure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| ensuring continuous improvement Manage vendor relationships and evaluate new telephony technologies Required Skills Qualifications Bachelors degree in Information Technology| Telecommunications| or related field712 years of experience in telecom IT| with at least 3 years as a Product Owner or similar role Strong understanding of telephony technologies oVoIP SIP PBX systemsoUnified Communications (UCaaS) o Contact Center platforms (IVR| ACD| call routing)Experience with Agile Scrum methodologies and tools (JIRA| Azure DevOps| etc.)Strong stakeholder management and communication skills Ability to translate business needs into technical requirements Familiarity with enterprise integrations and APIsCertification in Scrum Product Owner (CSPOPSPO) preferred | Preferred Skills Experience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom Phone Knowledge of cloud telephony and migration strategies Understanding of telecom compliance| security| and resiliency standards Experience in digital transformation or modernization initiatives Key Competencies Product ownership and decision-making Strong analytical and problem-solving skills Stakeholder engagement and communication Agile mindset and adaptability Customer-centric thinking Typical Deliverables Product roadmap and strategy Prioritized product backlog User stories with acceptance criteria Release plans and feature rollout strategies Performance metrics and dashboards

Essential Skills: Role Overview The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders. Key Responsibilities Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectives Gather and translate business requirements into user stories and acceptance criteria Collaborate with engineering| network| and operations teams to deliver scalable telephony solutions Act as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions Prioritize features based on business value| customer impact| and technical feasibility Ensure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| e

• Top 3 Required Skills:

1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)

2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)

3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)

• Top 3 Preferred Skills:

1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone

2. Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)

3. Understanding of telecom compliance, security, and enterprise integrations/APIs

• Education Requirements: Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field