What are the responsibilities and job description for the ServiceNow IRM Support Lead position at AlgebraIT?
Position: ServiceNow IRM Support lead
Location: Chicago, IL (Day 1 Onsite)
Duration: Long Term
Client: Northern Trust
JD: * Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions. * Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules. * Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs. * Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.Experience Level * 5 years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity. * Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment. * Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).Qualifications * Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.. * In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow. * Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders. * Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.Daily Tasks and Responsibilities * Production Support: Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution. * Defect Fixes: Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence. * Enhancement Delivery: Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments. * User Support: Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities. * Reporting and Dashboards: Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status. * Platform Maintenance: Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated. * Documentation: Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment. * Release Management: Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders
Pay: $55.00 - $60.00 per hour
Work Location: On the road
Salary : $55 - $60