Group Service Specialist (Remote or Hybrid Opportunity)

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as Group Service Specialist within ALG Vacations. The primary focus of this role is s2pporting Travel Advisors through phone calls, chats, and case management as Advisors are booking or modifying group reservations for clients. Responsibilities include responding to questions and requests, managing inventory additions and releases, processing modifications, and supporting finalization activities.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

We’re proud to offer exceptional corporate benefits which include:

Travel Perks and Benefits for both ALG Vacations and Hyatt

Medical, Dental and Vision Insurance

Basic Life Insurance

Short- & Long-Term Disability

Paid Parental Leave

Corporate Wellness Program

Travel Discounts & Deals

Paid Time Off & Holidays

401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

The Role

The Group Service Specialist is responsible for completing assigned work accurately, efficiently, and with a strong focus on customer service. This role requires a detail-oriented individual with strong technical proficiency, a passion for assisting customers, and the ability to thrive in a fast-paced environment. A solid understanding of group travel operations and processes is essential.

Responsibilities include responding to questions and requests, managing inventory additions and releases, processing modifications, and supporting finalization activities. The Group Service Specialist serves as a key point of contact and collaborates closely with Travel Advisors, suppliers, and internal teams across the organization to ensure seamless service delivery.

Success in this role requires excellent customer service, communication, and problem-solving skills. Team members are expected to take ownership of assigned cases and tasks, proactively drive resolutions, and ensure work is completed accurately and within established service standards. Working within a POD structure, the Group Service Specialist partners with team members to support shared goals, maintain productivity, and deliver exceptional service experiences.

Experience Required:

• 2 years of customer service experience

• High School Diploma/equivalent required

Experience Preferred:

• Previous travel industry experience preferred

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The pay range for this position is an hourly rate of $19 to $22. This position is also eligible to earn overtime and shift differentials under certain circumstances.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.