Student Records and Financial Services Specialist - Alfred State College

This position is responsible for administering the college's student payment plan program, managing agency and third-party payments, processing insurance rosters and charges, and ensuring accurate tuition and fee assessments. The incumbent oversees all aspects of monthly payment plan administration through Nelnet Campus Commerce. The position also coordinates the bi-monthly transfer of funds to state and auxiliary agencies, prepares all required documentation for the Office of the State Comptroller and Business Affairs, and maintains accurate records for audit purposes. It is further responsible for administering inbound and outbound medical and repatriation insurance by preparing provider rosters, verifying billing accuracy, and processing adjustments in Banner. Additionally, the incumbent maintains the Tuition and Fees Matrix, reviews billing data for accuracy, and applies approved charge adjustments and credits in accordance with institutional and SUNY policies.

Additional responsibilities also include:

• Provide outstanding customer service to students and families both on the phone and in-person.
• Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies.
• Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds.
• Assist students and parents with bill processing and payments including setting up monthly payment plans, enrolling in E-Refund and maintaining their Nelnet account profile.
• Perform student services functions including assisting students with registration questions/processes; add/drop procedures; graduation information; and basic records related questions.
• Assist in meeting IRS compliance requirements for form 1098-T form, including responding to inquiries, issuing W9 requests, and handling returned mail.
• Maintain compliance with internal control procedures, segregation of duties, and cash-handling standards to minimize financial and audit risk.

Minimum qualifications:

• Bachelor's degree and two years of responsible work experience.

Preferred qualifications:

• Higher Education office experience.
• Experience with Banner or other comprehensive student financial or billing information system.
• Experience in billing, accounts receivable and collections.
• Demonstrated technical aptitude and analytical skills.
• Strong commitment and excellence in customer service.
• Excellence in time management and the ability to meet deadlines.
• Excellent professional written and oral communication skills.
• Tolerance of ambiguity, flexibility, and the ability to work effectively with individuals from diverse backgrounds.
• The ability to work as a team member as well as the confidence to work independently is expected.

The salary for this position starts at $51,261 and is commensurate with education and qualifications. Employees are also offered EXCEPTIONAL BENEFITS! We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits options include:

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.

Dental and Vision:

• No cost dental and vision benefits for employees and eligible dependents.

Educational Support:

• Tuition benefits to invest in your continuous learning and professional development.

Paid Time Off:

• New employees are eligible for up to an impressive 22 vacation and 13 paid sick days per year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental leave

Retirement Plans:

• Various retirement options, including a defined benefits (pension) plan. With the pension, retired employees receive a defined monthly income for the rest of their life.
• Additional pre- and post- tax voluntary retirement savings options are available.

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, gender expression, sexual orientation, familial status, marital status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Grievance procedures are available to interested persons by contacting either of the compliance officers/coordinators listed below. Inquiries regarding the application of Title IX and other laws, regulations, and policies prohibiting discrimination may be directed to:

Angela Koskoff
Chief Diversity Officer
Alfred State College
10 Upper College Drive
Alfred, NY 14802
cdo@alfredstate.edu
Phone 607-587-4025

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report