What are the responsibilities and job description for the Laboratory Customer Service Advisor position at Alfred H Knight Group?
WHAT IS ON OFFER
Alfred H Knight has an opportunity for a Laboratory Customer Service Advisor to join our Laboratory team based in Spartanburg, South Carolina. The Laboratory Customer Service Advisor is responsible for coordinating with internal and external customers to ensure that instructions are documented accurately, customer expectations are maintained, all samples are referenced, and data is entered in a manner that reflects the highest standard of quality.
Hours: Full Time / 40 hours per week / Monday-Friday
Location: Spartanburg, South Carolina, USA – On Site
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
RESPONSIBILITIES
On completion of a thorough induction and training process, as a member of the Sample Administration department you will be competent in the following tasks, not all of which you will be expected to carry out simultaneously:
- Receiving and sorting incoming packages.
- Organizing and prioritizing sample entry tasks.
- Data entry of incoming samples into Laboratory information management system.
- Communicating with customers, at various stages of the analytical process.
- Coordinate and communicate with other AHK locations.
- Communicating with Customers to determine analytical needs or to obtain information required to ensure that correct information is received for the Laboratory.
- Create and communicate customer quotations for submitted samples.
- Creation and communication of Certificate of Analysis and Invoices.
- Management of sample archives and sample returns.
- Previous experience in a customer service or office administration role preferred
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight, you will need to display the following:
Required Competencies
- Ability to act in a professional manner with an awareness of current working situations
- Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance and quality of work
- Communicate clearly and persuasively, in person, over the telephone or in writing, dealing with technical issues in a non-technical manner
- Actively embrace change and challenge the norm
- Develop positive relationships with colleagues
- Keep a log of achievements, so that these can be used and adapted to the role in future
- Computer literate
- Microsoft Word and Excel
- Excellent communication skills both verbally and electronically
- Good attention to detail
- Be able to work from own initiative
Required Work Experience
- Previous experience in a customer service or office administration role preferred
Required Qualifications
- High School Diploma (minimum)
- Sound knowledge of Microsoft Word and Excel and Google Suite applications
BENEFITS
- 401K. You can elect to make pre-tax contributions of between 1% to 84% of eligible earnings. The Company contributes 3% of salary per annum.
- Medical. Yourself only - fully Company funded (dependents coverage is available at the employee’s cost).
- Dental. Yourself and dependents - fully Company funded.
- Short Term & Long Term Disability Insurance. Fully Company funded.
- Life Insurance. $80,000 total (as long as you are employed by AHK).
- Voluntary Life and AD&D Insurance. Eligible employees may purchase additional Voluntary Life and AD&D insurance. Premiums are paid through payroll deductions.
- Vision. Vision insurance is available at low cost for employees and dependents which is paid through payroll deductions.
- AFLAC. Several supplemental programs are available to employees at their own cost paid through payroll deductions.
- Time Off. As part of our benefits package, you will receive paid time off (PTO) along with paid public holidays.