Alfred Highland Park | Assistant Store Manager

JOB TITLE: Assistant Store Manager

LOCATION: Cafe

REPORTS TO: Cafe Manager

FLSA STATUS: Non-exempt

WAGE: $20.00/hr tips ($24.00 - $28.00 per hour approximately)
 

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage..
 

RESPONSIBILITIES:

Leadership and Employee Development

• Coaches, motivates, and recognizes employees by providing performance feedback and development opportunities.
• Leads by example, demonstrating company values and high standards on and off the floor.
• Develops positive relationships with employees, understanding individual needs and fostering a team environment.
• Continuously develops employee skills by setting clear goals, providing ongoing training, and measuring performance.
• Collaborates with the Cafe Manager to onboard and train new employees.

Customer Experience

• Proactively resolves customer problems and ensures exceptional service in all situations.
• Cultivates a welcoming atmosphere for customers, exceeding expectations through outstanding hospitality.
• Sets the standard for exceptional customer service, ensuring team members deliver consistently high-quality experiences.
• Ensures all team members possess a deep understanding of products and services.

Safety and Operations Management

• Promotes and enforces safe work practices, identifying and resolving potential hazards.
• Maintains a clean, organized, and well-stocked store environment according to company standards.
• Oversees all aspects of cash management, ensuring accurate and secure handling of funds.
• Performs all POS duties efficiently, including opening and closing procedures.
• Manages inventory control, minimizing waste and maintaining accurate stock levels.

Sales and Profitability

• Collaborates with the Cafe Manager to execute sales promotions and achieve sales goals.
• Assists in identifying optimal staffing levels to meet business needs and control labor costs.
• Contributes to increased profitability by ensuring efficient store operations and equipment maintenance.

Scheduling and Administration

• Assists the Cafe Manager in creating and maintaining the employee schedule, balancing business needs and labor costs.
• Provides ongoing scheduling support to ensure adequate staffing levels.

Additional Responsibilities

• Maintains excellent attendance and punctuality.
• Demonstrates a positive and professional attitude.
• Adapts to changing priorities and takes initiative to complete assigned tasks.
• Adhere to all policies and procedures outlined in Company’s employee handbook.
• Any other tasks that may be assigned to meet company goals.

Food Program Responsibilities

• Develops an understanding of food handling and health safety procedures.
• Understands and is able to explain to customers the various types of sandwiches, toasts, and bagels offered.
• Restocks, cleans, and organizes prep space when necessary.
• Promptly assists in the distribution and organization of deliveries.
• Immediately reports potential safety hazards to the manager on duty.

• Previous experience in a café or restaurant setting preferred a plus, but not required.
• A passion for working with the public in a customer-facing capacity. 
• Strong communication and interpersonal skills.
• Ability to work well in a team environment and under pressure.
• Positive attitude and willingness to learn.
• Full-time employees must maintain an average of 30 hours per week to maintain full-time status.

PHYSICAL REQUIREMENTS

• Able to lift up to 20 pounds without assistance.
• Move quickly and efficiently from one area of the café to another.
• Ability to hear and communicate effectively in English.
• Good vision, including the ability to see details at close range.
• Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
• Ability to stand for extended periods and work in a fast-paced environment.
• Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
• This job requires full hand functionality for making drinks and using equipment. You'll need to handle the espresso machine, steamers, and other tools with ease and precision. Dexterity and coordination are key to preparing beverages.
• Ability to speak clearly and project voice to effectively communicate with customers and team members.

WHAT YOU’LL GET:

• Wage: $20.00/hr tips ($24.00 - $28.00 per hour approximately)
• Medical, Dental, & Vision insurance packages 
• 401k plan 
• Paid time off accruals 
• Employee discounts
• Free coffee & pastry each shift
• Performance reviews (90-day & annual review)
• Bonus potential*
• Open Path Collective - Therapy Reimbursement

EQUAL OPPORTUNITY EMPLOYER

At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.

Salary : $21 - $22