What are the responsibilities and job description for the Welcome Center Representative position at Alfond Youth & Community Center?
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1366574
Are you passionate about helping people and creating exceptional first
impressions? As a Welcome Center Representative, you\'ll be the friendly
face and welcoming voice of the AYCC, helping members, guests, and
visitors feel at home from the moment they walk through our doors or
connect with us by phone. This dynamic role is perfect for someone who
enjoys building relationships, delivering outstanding customer service,
and thriving in a fast-paced environment. From assisting with
memberships and program registrations to providing facility tours and
supporting daily operations, you\'ll play an important role in creating
a positive, inclusive, and engaging experience for everyone who visits
the AYCC.
Essential Functions
manner.
potential members. Regularly check company email and respond as
required.
**BENEFITS**
please see: https://joblink.maine.gov/jobs/1366574
Are you passionate about helping people and creating exceptional first
impressions? As a Welcome Center Representative, you\'ll be the friendly
face and welcoming voice of the AYCC, helping members, guests, and
visitors feel at home from the moment they walk through our doors or
connect with us by phone. This dynamic role is perfect for someone who
enjoys building relationships, delivering outstanding customer service,
and thriving in a fast-paced environment. From assisting with
memberships and program registrations to providing facility tours and
supporting daily operations, you\'ll play an important role in creating
a positive, inclusive, and engaging experience for everyone who visits
the AYCC.
Essential Functions
- Ensure exceptional customer service and engagement for all members
- Welcome and direct visitors both in person and via the phone,
- Greet the public, answer the telephone, and provide accurate program
manner.
- Utilize all available communication options (Daxko Engage, Mobile
potential members. Regularly check company email and respond as
required.
- Process visitor transactions, membership registrations & renewals.
- Provide facility tours to prospective members, donors, and other
- Control the vestibule and lobby areas by providing assistance to
- Process payments, make change and write/print receipts accurately.
- Reconcile cash, checks, and credit card swipes to sales reports at
- Assist with mailings and other assorted projects in a timely manner.
- Keep the Welcome Center and AYCC Store neat, clean, and organized.
- File paperwork and perform data entry as needed.
- Ability to complete admin tasks and maintain a positive attitude in
- Strong customer service skills
- Ability to communicate pleasantly with a variety of people; children
- Maintain confidentiality.
- Ability to multi-task and be flexible with work assignments
- Detail orientation
- Ability to develop relationships with patrons and staff members.
- Deadline oriented
- Daytime, evening, and weekend work hours.
- Schedules will vary.
- Full time and part time available (Full time is eligible for
**BENEFITS**
- Health insurance
- Dental insurance
- Vision insurance
- Employer paid life insurance
- Short term disability
- Employer paid long term disability
- Possibility of**free**childcare
- AYCC staff discounts including a free membership