What are the responsibilities and job description for the Welcome Center Representative position at Alfond Youth & Community Center?
Description
Are you passionate about helping people and creating exceptional first impressions? As a Welcome Center Representative, you'll be the friendly face and welcoming voice of the AYCC, helping members, guests, and visitors feel at home from the moment they walk through our doors or connect with us by phone. This dynamic role is perfect for someone who enjoys building relationships, delivering outstanding customer service, and thriving in a fast-paced environment. From assisting with memberships and program registrations to providing facility tours and supporting daily operations, you'll play an important role in creating a positive, inclusive, and engaging experience for everyone who visits the AYCC.
Essential Functions
KNOWLEDGE/EDUCATION/CERTIFICATION:
Are you passionate about helping people and creating exceptional first impressions? As a Welcome Center Representative, you'll be the friendly face and welcoming voice of the AYCC, helping members, guests, and visitors feel at home from the moment they walk through our doors or connect with us by phone. This dynamic role is perfect for someone who enjoys building relationships, delivering outstanding customer service, and thriving in a fast-paced environment. From assisting with memberships and program registrations to providing facility tours and supporting daily operations, you'll play an important role in creating a positive, inclusive, and engaging experience for everyone who visits the AYCC.
Essential Functions
- Ensure exceptional customer service and engagement for all members and guests at the AYCC.
- Welcome and direct visitors both in person and via the phone, process program and membership registrations.
- Greet the public, answer the telephone, and provide accurate program information in a positive, friendly, knowledgeable, and helpful manner.
- Utilize all available communication options (Daxko Engage, Mobile App, Email, and Phone) to effectively communicate with active and potential members. Regularly check company email and respond as required.
- Process visitor transactions, membership registrations & renewals. Verify active membership upon member’s arrival.
- Provide facility tours to prospective members, donors, and other guests.
- Control the vestibule and lobby areas by providing assistance to patrons and directing children as needed.
- Process payments, make change and write/print receipts accurately.
- Reconcile cash, checks, and credit card swipes to sales reports at the end of each shift.
- Assist with mailings and other assorted projects in a timely manner.
- Keep the Welcome Center and AYCC Store neat, clean, and organized.
- File paperwork and perform data entry as needed.
- Ability to complete admin tasks and maintain a positive attitude in a busy environment
- Strong customer service skills
- Ability to communicate pleasantly with a variety of people; children and adults.
- Maintain confidentiality.
- Ability to multi-task and be flexible with work assignments
- Detail orientation
- Ability to develop relationships with patrons and staff members.
- Deadline oriented
- Daytime, evening, and weekend work hours.
- Schedules will vary.
- Full time and part time available (Full time is eligible for benefits)
- Health insurance
- Dental insurance
- Vision insurance
- Employer paid life insurance
- Short term disability
- Employer paid long term disability
- Possibility of free childcare
- AYCC staff discounts including a free membership
KNOWLEDGE/EDUCATION/CERTIFICATION:
- High School Diploma or GED required.
- Minimum of 1-2 years related experience in Customer Service.
- Knowledge of computer and data systems and reporting; Proficient in MS Office Suite and computer software programs.