What are the responsibilities and job description for the Field Services Engineer position at Alfa AI?
Service Engineer
As a Service Engineer at ZefSci, you'll be the technical expert laboratories rely on to keep critical analytical instruments operating at peak performance. Working with advanced chromatography and mass spectrometry systems, you'll deliver installation, maintenance, troubleshooting, and repair services that directly support scientific research and laboratory productivity.
About ZefSci
Since 2005, ZefSci has been a trusted provider of multivendor LCMS service and support, delivering specialized engineering expertise across chromatography, mass spectrometry, and analytical instrumentation platforms. We partner with organizations across pharmaceutical, biotechnology, contract research, and scientific sectors to help ensure their critical laboratory systems perform at their highest level.
At ZefSci, we combine deep technical knowledge with a customer first approach. Our engineers are trusted advisors who work alongside clients to solve complex challenges, maximize instrument performance, and minimize downtime. We are committed to delivering responsive service, practical solutions, and the expertise that helps our customers advance their scientific goals.
What you'll do
- Support SCIEX LC MS systems, with a focus on more recent SCIEX product lines
- Support Shimadzu LC platforms, including maintenance, troubleshooting, and repair
- Diagnose issues quickly, resolve them effectively, and optimize system performance
- Travel extensively throughout the North Central and South Central territory to support client sites
- Partner directly with scientists and laboratory teams as their technical expert
- Manage preventive maintenance, documentation, and escalations when needed
Why this role stands out
- High ownership supporting a broad multistate territory
- Extensive technical exposure across customer environments
- Opportunity to work across SCIEX and Shimadzu platforms, with exposure to additional instrumentation
- Ongoing technical training, including Shimadzu LC training
- Direct impact on customer operations and scientific productivity
What you bring
- 5 years of field service or related analytical instrumentation experience
- Hands on experience with SCIEX equipment, ideally more recent SCIEX product lines
- Hands on experience with Shimadzu LC systems
- Strong understanding of LC MS systems, components, and troubleshooting
- Strong mechanical and technical troubleshooting skills
- CTC PAL system experience is an asset
- Waters equipment experience is an asset
- Ability and willingness to travel extensively, including overnight travel
- Ability to work directly with scientific end users
Compensation
- Competitive salary
- Full benefits including medical, dental, vision, 401k, and PTO
- Car allowance
- Ongoing technical training
Join Us
If you are looking for a role where your technical expertise creates real, measurable impact and where your career can grow inside a company that genuinely values engineering depth, this is the place to build it.
ZefSci is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates.
Work Location: In person