Regional Medspa Manager

ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless. This role is based in Miami and includes travel.

Miami Orlando, FL

MEDICAL SPA, PLASTIC SURERGY, OR DERM EXPERIENCE REQUIRED

We are seeking a strong operational leader who can step in seamlessly, lead with confidence, implement scalable systems and structure, and elevate performance, accountability, and client experience across all locations. The ideal candidate thrives in a fast-paced growth environment, leads by example, and understands how to build high-performing teams while maintaining the elevated standards of a luxury medical aesthetics brand.

This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships. 

Key Responsibilities: 

Client Experience & Sales 

• Own the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up. 
• Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM). 
• Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications. 
• Proactively recommend and implement service enhancements and promotions that elevate client experience. 
• Must be able to recruit, hire, and train new employees. 
• Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales efforts. 

Operations & Facility Management 

• Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards. 
• Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services. 
• Manage inventory processes for retail and consumables: restocking, monthly audits, reconciliation, and reorder management. 
• Submit, track, and close purchase orders and invoices accurately and on time. 
• Submit orders for retail and operational supplies; ensure timely PO closure. 
• Monitor schedule accuracy, booking slots/efficiency, and client invoice correctness. 
• Manage main account inbox and CRM oversight. 

Training and SOPs 

• Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices. 
• Develop and update SOPs and training materials to support corporate and franchise operations. 
• Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention. 
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Reporting and Metrics  

• Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership. 
• Check and validate time clock entries for payroll weekly (including tracking system for leads). 
• Prepare and distribute quarterly operations expense tracking reports. 
• Maintain accurate documentation for compliance, audits, and franchise reporting needs. 
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Qualifications 

• 5 years medical spa, plastic surgery or dermatology experience required. 
• Demonstrated ability to design and implement SOPs and training programs that scale across national locations. Previous franchise experience preferred. 
• Strong analytical skills with experience in reporting, inventory reconciliation, and P&L awareness. 
• Exceptional organizational skills, meticulous attention to detail, and a proactive problem‑solving mindset. 
• Excellent interpersonal and coaching abilities; comfortable leading teams and vendors. 
• Familiarity with POS/booking systems (EMR, Zenoti a plus), CRM tools, Podium (or similar), and standard office software. 
• Flexible availability to support business hours, travel, events and any afterhours emergencies  

What We Offer 

• Competitive salary and bonus structure 
• Opportunity to shape operations for a growing luxury brand and influence franchise standards. 
• Collaborative, design‑forward work environment and access to industry innovation. 

How to Apply 

Send resume, cover letter, and references to alexis@alexislauren.com with the subject: REGIONAL MANAGER ALEXIS LAUREN

ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.