What are the responsibilities and job description for the Client Experience Coordinator position at ALEXIS LAUREN?
ABOUT ALEXIS LAUREN:
ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless. This role is based in Miami. See more at alexislauren.com
THE ROLE:
Our client experience coordinator is a well-rounded individual with outstanding people skills and experience in aesthetics. An energetic person who has a positive attitude, loves helping others and understands luxury hospitality! Someone who is comfortable multi-tasking and can problem solve without being told. You are the clients’ first link to ALEXIS LAUREN and the highest level of care is our priority. The details matter!
DUTIES:
- Answering multiple phone lines and assist with any treatment questions in a professional manner.
- Greet and check in clients, offer beverage of their choice and ensure they are taken care of.
- Manage the daily schedule to make sure it is on time and efficient.
- Confirm all client records have been recorded with any key notes added—familiarity with Zenoti (EMR) a bonus.
- Conduct lead outreach for new and existing client bookings. Must be comfortable using a CRM—familiarity with Podium a bonus.
- Convert clients to The Vault members and enhance clients' skin journey by understanding larger menu of offerings.
- Keep front desk extremely organized, ensure rooms are well kept and check bathroom hourly.
- Check out clients and process payments.
- Respond to incoming client inquiries via phone, email and text in a quick and efficient manner. Make sure they have any pre-care needed when booking an appointment and post-care when following up.
- Receive mail and packages and put away in correct place.
- Confirm client appointments daily.
- Knowledge of Biologique Recherche, Skinbetter Science and iS clinical a bonus.
- Must have injectables/ aesthetic knowledge
Requirements:
At least 1 year working in aesthetics, plastic surgery or cosmetic dermatology practice.
- Retail and Sales Experience a plus.
To apply, please email resume and cover letter to: Jess@alexislauren.com