Service Technician -Pest Control

Service Technician Job Description

An APS Registered Technician is responsible for managing an assigned residential service route by delivering high-quality pest inspection, prevention, and treatment services. As a trusted representative of Alexandria Pest Services (APS), this role combines technical expertise with exceptional customer service to provide safe, effective, and compliant pest management solutions. Registered Technicians build lasting customer relationships, ensure customer satisfaction, and identify opportunities to enhance customer protection and support the continued growth of their route.

Essential Duties and Responsibilities

• Customer Service & Route oversight
• Manage and service an assigned route of residential accounts.
• Deliver exceptional customer experience and work to exceed customer expectations.
• Build and maintain strong customer relationships through professional, courteous, and responsive service.
• Respond promptly and professionally to customer inquiries, concerns, and service requests.
• Address customer complaints in a timely manner and work toward effective resolution.
• Educate customers on pest prevention methods and recommend corrective actions to reduce future pest activity.
• Identify opportunities to expand services within existing accounts and contribute to route growth.

Pest Management Services

• Perform inspections to identify pest activity, entry points, conducive conditions, and infestation sources.
• Locate, identify, control, and prevent pests using Integrated Pest Management (IPM) principles and approved pest control techniques.
• Apply pesticides, install monitoring devices and traps, operate treatment equipment, and recommend structural or environmental modifications when necessary.
• Use only EPA- and state-approved products and apply all materials according to label instructions and regulatory requirements.
• Maintain accurate service records, treatment documentation, and required compliance reports.

Safety & Compliance

• Follow all federal, state, local, OSHA, and company safety regulations and procedures.
• Ensure public safety while performing services.
• Properly use and maintain all required personal protective equipment (PPE), tools, and service equipment.
• Maintain all required certifications, licenses, and continuing education requirements.
• Perform all work in accordance with APS policies, procedures, and industry best practices.

Vehicle, Equipment & Inventory Management

• Safely and legally operate an assigned APS company vehicle.
• Maintain a clean, organized, and professional company vehicle.
• Ensure tools, equipment, and materials are properly maintained and stocked.
• Monitor and manage inventory levels to support daily service requirements.
• Report vehicle, equipment, or safety concerns promptly.

Administrative Responsibilities

• Complete work orders, inspection reports, and service documentation accurately and on time.
• Clock in and out of all work orders to ensure accurate labor and service reporting.
• Maintain organized and accurate customer and prospect records.
• Communicate regularly with management and customer service representatives regarding schedules, service needs, and customer concerns.
• Participate in APS meetings, training programs, and professional development opportunities.

Professional Representation

• Always represent APS professionally also wearing the required uniform and appropriate footwear.
• Demonstrate APS core values in all interactions with customers, coworkers, vendors, and the public.
• Perform other duties as assigned within the scope of the position.

Qualifications and Requirements

Education & Experience

• High School Diploma or GED required.
• Pest control industry experience required.

Licensing & Certifications

• Must maintain a valid Virginia, Maryland, or District of Columbia Registered Pesticide Technician license as required by the position.
• Valid driver's license with an acceptable driving record required.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills.
• Ability to develop and maintain long-term customer relationships.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong organizational, time management, and recordkeeping abilities.
• Ability to work independently while effectively managing daily priorities.
• Proficiency with Microsoft Outlook, Word, and mobile technology;
• PestPac experience preferred.
• Demonstrates reliability, accountability, and attention to detail.
• Willingness to cross-train, share knowledge, and support team objectives.
• Ability to work flexible schedules, including overtime and weekends during peak service periods.

Physical Requirements

• Ability to routinely lift, carry, push, and pull up to 50 pounds.
• Ability to bend, kneel, crawl, squat, climb ladders, work at heights, & enter confined spaces.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate service equipment, hand tools, and company vehicles.
• Ability to perform repetitive physical tasks throughout the workday.

Success Factors

Successful Technicians consistently:

• Deliver exceptional customer service.
• Maintain strong safety and compliance standards.
• Build trust and long-term customer relationships.
• Accurately document services and maintain route organization.
• Demonstrate professionalism, accountability, and reliability.
• Contribute to customer retention and route growth through quality service and proactive communication.

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program

Experience:

• Pest Control : 2 years (Preferred)

License/Certification:

• Registered Technician License (VA, MD or DC) (Required)

Work Location: In person

Salary : $21 - $25