Sales Support Associate, South Coast Plaza

Summary: The Sales Support Associate (SSA) role supports the client experience in alexanderwang retail locations. The SSA role is directly responsible all operational components during client’s interaction including but not limited to greeting and queue management, cashier and wrapping, fitting room and stockroom support. This is an exciting opportunity for a candidate who wants to be developed across retail operations with great interpersonal and organizational skills.

Responsibilities include but are not limited to:

• Able to execute Client Experience Expectations, ensuring brand’s goals are met for every client interaction
• Able to manage queues when needed for entry to the store and to the fitting areas with high EQ, organizational and communication skills
• Able to learn and adhere to operational processes
• Able to maintain high level of energy when greeting clients in entry zones, ensuring clients are directed to supporting team members when support is needed and share a quick overview of the store layout during scheduled periods
• Maintain clear understanding of new arrivals, best sellers and inventory to be able to quickly advise clients and locate within stock areas
• Support stock receiving processes and overall stock standards during scheduled periods; ensuring products can quickly be found and placed back in designated locations when taken from sales floor
• Support visual floor moves and maintain visual standards
• Serve as product runner during peak traffic periods, enabling the sales team to remain in person with the clients
• Serve as cashier during peak business periods ensuring compliance as well as packaging purchases
• Re-stock cash areas with supplies daily and communicate

Position Requirements & Skills

• at least 1 year of experience in sales and/or back of house
• proficiency in a second language other than English is a plus
• excellent service standards
• proactive & detailed communication skills
• adaptable to a dynamic environment
• strong organizational skills

We are an Equal Opportunity Employer M/D/F/V.

In compliance with the California salary transparency requirements, the potential rate for this position is $20/hour, which represents a rate commensurate with experience, knowledge, and skills required.