Technical Support Engineer

Alexander Technology Group is seeking a Technical Support Engineer for an established client in southern NH. The Technical Support Engineer will combine strong technical troubleshooting skills with a customer-focused mindset. This role is responsible for diagnosing and resolving complex issues, working closely with customers, internal teams, and engineering to ensure timely and effective solutions.

This is a permanent, mostly remote position but requires candidates with the ability to work off-hours and be on call as needed.

Key Responsibilities

• Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications
• Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution
• Analyze application behavior using logs, browser developer tools, and debugging techniques
• Troubleshoot front-end technologies including JavaScript, React, HTML, and CSS
• Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.)
• Document issues, root causes, and resolutions in internal and customer-facing knowledge bases
• Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes
• Communicate clearly and professionally with both technical and non-technical stakeholders
• Manage and prioritize multiple support requests effectively using Zendesk
• Participate in on-call rotation and assist with incident response as needed
  
  

Required Qualifications

• Experience supporting SharePoint and Microsoft Azure environments
• Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues
• Working knowledge of web technologies including JavaScript, React, HTML, and CSS
• Experience using browser developer tools for debugging
• Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth)
• Experience with ticketing systems such as Zendesk
  
  

Preferred Qualifications

• Experience with Microsoft Graph API
• Familiarity with PowerShell scripting
• Experience supporting SaaS-based applications
• Basic knowledge of Azure AppInsights Querying
• Experience working in a cloud-based, distributed environment
• Familiarity with REST APIs and tools such as Postman or Graph Explorer
  
  

If you are a Technical Support Engineer looking to join an established team where you can make a big impact, apply today!

ATG456