Senior Center Office Assistant

Performs responsible paraprofessional clerical and customer service work in assigned processing, front lobby management, and serving the senior population.  An employee in this class performs a variety of clerical work, special functions, and serves as the receptionist.  The employee answers phones, registers participants for various events and programs, collects fees, and greets participants with a friendly, outgoing, and service-oriented attitude.  Work is performed under the general supervision of the Senior Center Director, and is reviewed through daily observation, conferences, and participant feedback on results and services.

• Greets participants and visitors.
• Manages front desk operations ensuring smooth communication throughout the Center.
• Assists participants with kiosk check-in procedures.
• Enters names into the MySeniorCenter program.
• Answers incoming calls promptly and professionally, transferring calls as needed.
• Schedules appointments and registers participants for events and programs.
• Assists with issuing cards and other equipment for game related activities.
• Provides clerical support to the department including maintaining records, processing information, and general office assistance.

• Ability to communicate positively and effectively with staff, participants, and members of the public.
• Ability to multi-task and manage time by working independently.
• Basic knowledge of Microsoft Office programs as well as email and internet.
• Ability to prepare and maintain accurate records.
• Ability to operate standard office equipment including computers, fax machines, printers, copiers, and related devices.
• Proficient in setting up and operating DVD players and SmartTV systems.

High School diploma or GED plus one year of clerical experience in a public-facing role.
Possess a valid NC Drivers License.

Salary : $30,162 - $42,618