What are the responsibilities and job description for the Income Maintenance Caseworker II - Family & Children's Medicaid position at Alexander County, NC?
- Interviews client and/or family members to obtain necessary information for application, redetermination and changes in the client's situation.
- Contacts clients and various organizations as required to verify information obtained on the application and/or re-certification form.
- Conducts verifications according to policy and complete only when necessary.
- Obtains all necessary information.
- Evaluates in accordance with program policy and procedures to determine eligibility.
- Enters information into computer and notifies client as to the status of their eligibility.
- Engages in enrollment and eligibility of Medicaid activities including intake, acceptance, eligibility determination, output, case maintenance, customer service and routine update/inquiries into NC FAST.
- Works with generated reports, as indicated by Supervisor.
- Attend all required / suggested trainings.
- Performs other duties as assigned.
- In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations is expected. Employee is required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during, and after the emergency. Employee is required to participate in relevant exercises and regular preparedness training.
- Ability to read and comprehend rules and regulations (state and federal policies), including frequently changing policies and guidelines pertaining to public assistance programs.
- Ability to interpret agency's policies and procedures.
- Ability to communicate to people of varied backgrounds in order to obtain data for documentation and verification of information needed in determining eligibility.
- Ability to detect need for other agency services and make appropriate referrals to the service staff.
- Ability to work with facts and figures to a high degree of accuracy.
- Ability to learn the intricacies of numerous forms and procedures of the eligibility programs.
- Ability to present information orally or in report form.
- Must acquire interest in and understanding of disadvantaged persons, possess qualities of patience and tolerance, and an awareness of various cultures.
- Ability to efficiently and effectively interact with co-workers to accomplish common tasks.
- Ability to have efficient and courteous interaction with all customers.
- Ability to function professionally in occasional highly stressful circumstances.
- Must have the ability to conduct business in an ethical manner at all times.
- Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or
- Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks, one of which must be in income maintenance; or
- Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks;
- One year of experience as an Income Maintenance Caseworker in a NC County DSS, or hires without one year experience will be hired at Level I in work against status.
- Possess a valid North Carolina driver's license.
- G.S. 153A-94.2(b) requires all counties and cities in North Carolina to conduct SBI criminal history record checks, including fingerprinting, for all applicants and employees in positions that involve working with children in any capacity.
- G.S. 143B-1209.16 requires all applicants and current employees who access federal tax information to undergo a criminal background check, including fingerprinting.
Salary : $38,609 - $54,553