Salon Manager/ Guest Experience Coordinator

Alex Yarber Salon is a luxury salon specializing in transformational hair services including custom color, extensions, mesh integration, hair loss solutions, and custom hair systems. Our mission is to provide exceptional results while delivering an elevated guest experience that keeps clients returning year after year.

We are seeking a highly organized, professional, and motivated Salon Manager & Guest Experience Coordinator to help oversee daily salon operations while serving as the face of our front desk.

This is not a traditional receptionist role. We are looking for someone who can help manage salon operations, support our team, improve guest experiences, and assist in the continued growth of the business.

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Responsibilities

Guest Experience & Front Desk

• Greet and check in guests
• Answer phone calls, text messages, emails, and social media inquiries
• Schedule appointments and optimize booking opportunities
• Confirm appointments and fill cancellations
• Process payments and retail transactions
• Maintain a welcoming and professional environment
• Resolve guest concerns with professionalism and care

Salon Operations

• Manage daily salon flow and team schedules
• Assist with inventory management and supply ordering
• Track retail inventory and stock levels
• Ensure salon cleanliness and presentation standards are maintained
• Assist with onboarding and training new team members
• Support salon systems, policies, and procedures

Administrative & Growth Support

• Assist with social media content and marketing initiatives
• Monitor client reviews and guest feedback
• Support client retention and rebooking efforts
• Help coordinate salon events, promotions, and educational programs
• Assist ownership with administrative projects and business development initiatives

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Qualifications

Required

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Ability to work independently and take initiative
• Reliable transportation and dependable attendance
• Comfortable working in a fast-paced environment

Preferred

• Salon, spa, hospitality, luxury retail, or management experience
• Experience with booking and scheduling software
• Social media and content creation experience
• Leadership or management experience
• Sales or retail experience

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What We’re Looking For

The ideal candidate is:

• Highly organized
• Detail-oriented
• Self-motivated
• Professional and polished
• Solution-focused
• Passionate about creating exceptional guest experiences
• Excited to grow with a fast-paced luxury salon

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Benefits

• Competitive hourly pay
• Performance bonus opportunities
• Ongoing education and professional development
• Employee discounts on salon services and products
• Career advancement opportunities
• Positive and supportive team culture

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $18 - $24