What are the responsibilities and job description for the Customer Success Manager position at Alex AI?
About Alex
Alex is one of the fastest-growing startups to come out of its YC batch with strong traction. We’re revenue-generating, well-funded, and backed by premier investors with years of runway.
We’re building the future of hiring. Our AI recruiter conducts live job interviews, helping companies get deep hiring signals faster and more efficiently than ever before. Customers love the product - and we’re just getting started.
About the Role
You’re joining us at an inflection point in our growth. This role will be foundational in building the playbooks, processes and relationships that define how Alex partners with customers for long-term success. As Customer Success Manager, you’ll:
- Own customer onboarding, ensuring a seamless handoff from sales and strong initial adoption.
- Serve as a trusted advisor to customers, helping them integrate Alex into their hiring processes.
- Partner closely with Engineering and Sales to communicate customer feedback and influence product roadmap priorities.
- Monitor account health, identify risks, and drive proactive retention and expansion efforts.
- Work directly with founders and leadership, gaining exposure to all aspects of a fast-scaling AI startup.
About You
You’re a great fit if you’re:
- Customer-obsessed: You care deeply about helping customers achieve measurable success.
- Communicative: You can distill complex ideas simply and clearly.
- Independent: Comfortable working autonomously and building from the ground up.
- Analytical: You make decisions based on data and outcomes.
- Collaborative: You thrive working cross-functionally in fast-moving environments.
- Bonus: You’ve been an early/founding CSM or first CS hire and know what it means to build systems that scale.
This might not be the role for you if you:
- Need rigid processes or heavy structure.
- Aren’t passionate about working in AI, HR tech, or fast-paced startup environments.
- Don’t want to work in person - we’re in office in SF 5 days a week.
What’s in it for you?
- Responsibility: Shape the foundation of our Customer Success org.
- Exceptional team: Work alongside passionate builders and innovators.
- Impact: Directly influence how customers leverage AI to build their teams.
- Upside: Competitive compensation, equity, and growth potential.
- Benefits: Medical/dental/vision insurance, unlimited PTO, team lunches, beautiful office in SF, and great company events.