What are the responsibilities and job description for the Network Support Technician position at Aleutian Pribilof Islands Association?
The Aleutian Pribilof Islands Association, Inc. (APIA) is looking for a Network Support Technician in Anchorage, AK. Schedule: On-Site Full-time (37.5 hours per week).
APIA is a regional tribal non-profit representing the 13 tribes of and serving the Aleut people in the Aleutian Pribilof Islands Region of Alaska. APIA provides services throughout the Aleutian Pribilof Islands region including health, education, social, behavioral health, employment and vocational training, public safety, environmental, and cultural heritage services. Provide receive timely and effective technical support to APIA end-users. Act as the first point of contact for end-users who are experiencing technical issues. Primary responsibility is providing exceptional customer service while resolving technical issues.
Essential Functions: As the first-level support, provide friendly and efficient first-level Help Desk support to all APIA departments for the resolution of technical issues. To diagnose and resolve hardware and software issues, including desktops, laptops, printers, and software applications. Responsible for installation, setup and configuration of PCs, mobile devices (e.g., smartphones, tablets), printers, and related network hardware and software. Provide remote support technical assistance to end-users remotely, using relevant tools such as Microsoft Teams, Zoom, and remote software tools. Maintain accurate records of user requests, resolutions, and equipment inventory. Perform Routine maintenance tasks such as software updates, patch management, and system backups. Provide timely provisioning of services and privileges for new employees, terminations, promotions, transfers, and name changes, following established departmental procedures. Train end-users in how to use hardware and software effectively. Educate end-users on cybersecurity best practices and identify/report security threats. Collaborate with team members to share knowledge and improve overall support efficiency.
Qualifications: High school diploma or equivalent with some college coursework or technical training in IT support, or a related field required. 2. A Certification, Network , or other IT Certification and experience, preferred. Basic knowledge of computer hardware, operating systems (Windows/macOS), and Microsoft 365 applications. Prior customer service or help desk experience.
Willingness to travel to support Aleutian Pribilof Islands regional communities and other locations if required. Willingness to work flexible hours, including evenings and weekends as needed. A valid Alaska driver’s license and an insurable driving record.
For information about APIA, please see our website at www.apiai.org. Visit us online to apply for this job and upload your resume online. The online method is preferred; however, you can also send/fax resume and application to Aleutian Pribilof Islands Association, Attn: Chief Human Resources Officer, 1131 East International Airport Road. Anchorage, AK 99518, or fax to 907-279-4351, or email to nancyb@apiai.org. Native preference will be given to qualified applicant pursuant to P.L. 93-638.
