Client Partnership Manager

Relationship Owner. Growth Driver. Team Leader.

About the Role

We’re hiring a Client Success Manager to own client relationships, drive measurable outcomes, and lead accounts with strategic clarity.

This is not a reactive support role.

This position sits at the intersection of client success, marketing strategy, and revenue growth. You will ensure that what we sell translates into real-world results — and that those results turn into long-term retention, expansion, and advocacy.

You will be the primary strategic contact for assigned clients. That means leading conversations, guiding direction, protecting expectations, identifying growth opportunities, and ensuring execution aligns with promises.

This role requires confidence, commercial awareness, and leadership presence. You will not simply manage accounts — you will lead them.

Our Operating Principles

All work in this role is guided by three non-negotiable tenets:

• Make it work
• Provide exceptional customer service
• Build outstanding individual relationships

We also apply a practical 4-Way Test to decisions and actions:

• Is it true?
• Is it fair to all concerned?
• Will it build goodwill and better relationships?
• Will it be beneficial to all concerned?

These are daily standards — not wall decor.

Responsibilities Client Leadership & Strategy

• Own client relationships from onboarding through long-term partnership
• Lead strategy conversations tied to marketing performance and revenue outcomes
• Ensure alignment between sales promises and operational execution
• Guide clients toward data-driven decisions, not emotional reactions
• Set, manage, and reinforce expectations clearly and confidently

Revenue & Growth Focus

• Identify upsell and cross-sell opportunities aligned with client goals
• Recognize expansion signals within accounts
• Protect retention by proactively addressing risk
• Understand marketing KPIs, pipeline health, and sales performance indicators
• Partner with sales to support renewals and growth conversations

Team Leadership & Internal Alignment

• Serve as the primary liaison between clients and internal teams
• Provide direction and clarity to delivery teams
• Escalate and resolve issues before they impact relationships
• Maintain fairness across stakeholders while advocating for client success
• Lead internal conversations when client direction requires adjustment

Risk & Accountability

• Proactively identify challenges before they become problems
• Address difficult conversations directly and constructively
• Make judgment calls when needed — even without perfect information
• Ensure forward momentum in every account

Who We’re Looking For

This role is best suited for someone who:

• Has a background in marketing, sales, or revenue-focused client management
• Understands pipeline, lead generation, conversion, and growth strategy
• Naturally leads conversations and influences direction
• Thinks commercially — not just operationally
• Can assess performance data and translate it into action
• Is comfortable navigating high-stakes or difficult conversations
• Makes decisions confidently and owns outcomes
• Values long-term relationships over short-term appeasement
• Brings leadership presence to both client calls and internal meetings

We are looking for someone who operates like a business advisor, not an order taker.

Qualifications

• Experience in client success, account management, sales, or marketing strategy
• Demonstrated ability to manage and grow revenue within accounts
• Strong communication and executive presence
• Ability to lead multiple client relationships simultaneously
• Proven accountability and follow-through
• Experience working cross-functionally with sales and marketing teams
• Comfort owning revenue retention and expansion metrics

What Success Looks Like

• Clients feel strategically guided, not just serviced
• Marketing efforts translate into measurable pipeline and revenue growth
• Risks are identified early and managed proactively
• Relationships deepen over time
• Internal teams trust your leadership and direction
• Clients renew, expand, and advocate for the partnership

Why This Role Matters

The Client Success Manager protects retention, drives expansion, and strengthens reputation.

This role directly impacts:

• Revenue growth
• Client lifetime value
• Brand goodwill
• Long-term partnerships

It is a leadership position with real responsibility and real influence.

Pay: $45,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $45,000 - $100,000