Teller Supervisor

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:
The Teller Supervisor ensures daily operations of the branch teller areas are operating efficiently and effectively. Performs direct supervisory duties for the teller line staff and safe deposit area (where applicable), is relied upon to resolve escalated issues with clients and staff. Leads by example performing a 'Player/Coach' role, provide leadership and day to day oversight and training for the Lead Tellers and Tellers; promotes new or expanded relationships for the company by maintaining exceptional client relations and referring clients to appropriate advisors for new products and service solutions; completes work with a high level of accuracy; and assures compliance with all applicable company policies and procedures, as well as all applicable state and federal regulations. Fully knowledgeable and skilled in the areas of teller, vault, safe deposit, and may have basic knowledge of opening consumer and business deposit accounts.

WHAT YOU'LL BE DOING:

• Work with Lead Tellers on scheduling, supervising, training, and developing staff.
• Interviewing, hiring, developing and retaining staff as well as conducting performance reviews and providing development paths.
• Ensure completion of required audits and compliance training for each team member.
• Responsible for monitoring, reviewing, and approving weekly time sheets for accuracy.
• Work with teller team members to ensure excellent client service is provided to each and every client, which includes having a strong knowledge of Alerus products and services, teller transaction and operations processing.

WHAT YOU SHOULD HAVE:

• Has a passion for serving clients and views all actions from the client's perspective.
• Possesses excellent communication skills and enjoys working in both a team setting and independently.
• Possesses a high level of curiosity and creativity, including the ability to identify and problem solve complex situations, and make decisions based on good judgement.
• Possesses a high level of organization and attention to detail.
• Possesses a positive attitude and commitment to continued learning.
• Professional appearance and attitude.
• Ability to maintain strict client confidentiality.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.