What are the responsibilities and job description for the Medical Assistant/Front Desk position at Alertive Healthcare Medical Group?
Position Summary: The Medical Assistant - Front Desk is the first point of contact for patients at our primary care facility. They are responsible for greeting patients, managing patient flow, answering telephones, and ensuring the efficient operation of the front desk. The role requires a combination of clinical and administrative skills to support the medical team and provide a positive patient experience.
Key Responsibilities:
- Patient Interaction: Greet patients upon arrival, verify and update patient information, and ensure completion of necessary forms.
- Appointment Management: Schedule and confirm appointments, manage patient check-ins and check-outs, and handle patient referrals.
- Telephone Duties: Answer and direct incoming calls, take messages, and provide information related to clinic services.
- Administrative Tasks: Maintain patient records, process insurance information, and collect patient payments.
- Clinical Support: Assist with patient intake by taking medical histories, recording vital signs, and preparing patients for examinations.
- Coordination: Collaborate with medical staff to ensure smooth patient flow and efficient clinic operations.
- Customer Service: Provide exceptional service to patients and address any concerns or questions they may have.
Qualifications:
- Education: High school diploma or equivalent; completion of a medical assistant program preferred.
- Experience: Previous experience in a medical office or clinic environment is desirable.
- Certifications: Medical Assistant certification and CPR certification are advantageous.
- Skills:
- Strong communication and interpersonal skills
- Proficiency in medical terminology and electronic health records (EHR)
- Ability to multitask and work efficiently in a fast-paced environment
- Attention to detail and strong organizational skills
- Compassionate and patient-focused approach
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Ability to Commute:
- Riverside, CA 92501 (Required)
Ability to Relocate:
- Riverside, CA 92501: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $20