What are the responsibilities and job description for the Alarm Dispatcher for Central Station position at Alert-Tech Systems, Inc?
About Us:
Alert-Tech Systems, Inc. is a leading provider of 24/7 alarm monitoring services for fire, burglary, medical, and panic alarms. We are committed to delivering reliable and efficient service to our customers and are seeking a dedicated, dependable, and detail-oriented Alarm Dispatcher to join our team at the local Central Station for the 3pm-11pm shif on week days.
Job Summary:
As an Alarm Dispatcher at Alert-Tech Systems, Inc., you will play a crucial role in ensuring the safety and security of our customers by responding to alarm signals, dispatching emergency services, and providing exceptional customer service. This part-time position requires working during the week (3pm - 11pm) and involves handling a variety of tasks related to alarm monitoring and emergency response.
Alarm Dispatcher Responsibilities:
- Respond to incoming alarm signals following documented procedures and maintain accurate records of each action taken.
- Dispatch police, fire, or other emergency services as necessary based on alarm signals received.
- Notify customers promptly of alarm issues and provide appropriate assistance.
- Handle incoming customer, technician, and law enforcement calls, logging all actions for historical records.
- Conduct equipment tests with customers or field associates to verify proper operation of alarm systems.
- Monitor multiple internal electronic systems to ensure continuous response to alarm activity.
- Address customer inquiries and complaints professionally and efficiently.
- Perform basic troubleshooting of alarm systems over the phone with clients.
- Actively participate in team meetings and provide valuable feedback to management.
- Maintain a positive and professional attitude, fostering teamwork among associates.
- Be flexible and available to work extra hours during emergencies or as needed.
- Exercise good judgment and quick decision-making skills during emergency situations.
Qualifications:
- High School Education or GED; some college education preferred.
- 2-3 years of related experience and/or training in alarm dispatching or a similar field.
- Excellent verbal and written communication skills.
- Strong computer skills, including proficiency in relevant software applications.
- Exceptional decision-making skills and the ability to think and act quickly.
- Ability to articulate clearly and professionally.
- Dependable, reliable, and strong work ethic.
Additional Information:
- This position requires working full-time during the week (3 PM - 11 pM).
- Opportunities for career growth and advancement within the company.
- Training and ongoing support will be provided to ensure success in the role.
- Important Company Policy: Cellphones are not permitted during the shift. Personal emergency calls may be addressed via the company landline.
Pay: $12.00 per hour
Benefits:
- Employee discount
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $12