What are the responsibilities and job description for the Installation/ Service Technician (Austin, TX) position at Alert 360?
Job Details
Description
COMPANY OVERVIEW
Alert 360 is one of the fastest-growing security and automation companies in the country. Over the last 50 years, we have grown to be the 5th largest residential security provider in the country serving a quarter of a million customers in 26 states! Voted one of the "Best Places to Work" for six consecutive years, we continue to search for ambitious, innovative, and team-oriented candidates who are interested in developing invaluable skills. At Alert 360, we are committed to world-class customer service. Our personable leadership team believes that customer satisfaction stems from employee appreciation and strong relationships.
JOB SUMMARY
The Install and Service Technician installs, services, and programs security burglar alarms, fire alarms, surveillance video, and other products as required. This may include the repair of equipment and wiring of systems and ensuring all work is in accordance with company procedures and relevant building and fire codes
BENEFITS OF JOINING OUR TEAM
Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!
JOB SPECIFICS
The Technician position is a regular full-time (40 hours a week) non-exempt position. This position reports to the Austin, TX Office and services the area within a 75 mile radius of the Austin office
Qualifications
ESSENTIAL DUTIES & RESPONSIBILITIES
• Installs and troubleshoots low voltage panels, wiring, and associated devices.
• Provides reliable and high-quality customer support.
• Maintain company vehicle in a clean and organized manner and maintains the necessary truckstock/inventory.
• Adjust units based on room structures and manufacturer's recommendations
• Utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
•Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position cables, wires, and strappings when needed.
•Drill holes for wiring in wall studs, joists, ceilings, and floors by safely operating hand and power tools.
•Maintains documentation of service and hours worked.
•Leveraging company software, completes and submits all required task-related activities,productivity, and documentation in a timely manner.
•Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.•Install, maintain, or repair security systems, alarm devices, and related equipment following blueprints of electrical layouts and building plans.
•Comply with industry-standard and company-specific safety guidelines.
•Provides customer instruction on system operation and functionality.
•Performs system testing, troubleshooting, and signal verification.
•Maintain and use PPE in the prescribed manner.
JOB QUALIFICATIONS
• Minimum of High School Diploma or equivalent and Vocational Training.
• Must have at least 4 or more years of experience.
• Must have knowledge of intrusion systems.
• Knowledge of a wide range of alarm panels.
• Knowledge of fire systems, CCTV, and intercom access control systems, a plus.• Must have a strong understanding of local/national codes.
• Ability to diagnose basic problems and read/understand basic blueprints.
• Good written and verbal communication skills.
• Ability to determine and implement resolution to complex field situations.
• Valid driver's license and good driving record.
REQUIRED SKILLS
• Self-motivated and able to work independently taking initiative in identifying and resolving problems.
• Excellent interpersonal skills.• Exceptional written and verbal communication skills.
• Proven team-building skills, shares knowledge, and is easily coachable.
• Aptitude for problem-solving; ability to determine solutions for customers.
• Strong analytical and negotiation skills.• Knowledge of SalesForce.com is a plus or willingness and ability to learn.
PHYSICAL REQUIREMENTS
• While performing the duties of this job, the employee is regularly required to: Stand; walk;sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance;stoop, kneel, crouch, or crawl; talk & hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Sometimes work in difficult positions/circumstances with ladders, scaffolding, high lift equipment, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.• Must be able to drive a motor vehicle (day and evenings) for extended time periods.