Detection Agent (Mid Shift 7pm-2:30am)

Monitoring customer's surveillance CCTV video alarms and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with once all resolution, utilizing various software to transmit information and compile reports. Communicating with law enforcement personnel and local security guards to protect the customer’s property.

Skills of a Detection Agent:

• Able to process and review video alarms quickly and accurately.
• Communicate effectively and efficiently with security, law enforcement, customers and other departments.
• Able to handle fast paced call center environment while providing a high level of attention to detail.
• Able to understand execute specific site instructions.
• Handle each alarm with professionalism, demonstrating good judgment and decision- making skills.
• Provide accurate documentation of all actions taken in reaction to alarm signal.

Requirements of a Detection Agent:

• Must be at least 18 years of age.
• High School diploma or equivalent.
• Previous experience in customer service, surveillance, CCTV, or a role that required you be aware of your surroundings and pay a great attention to detail.
• Ability to sit while using computer, reviewing customers CCTV surveillance footage and phone equipment for extended periods of time.
• Deliver world class customer service and build customer satisfaction and loyalty
• Capability to work well under moderate stressful situations.
• Proficiency to work simultaneously with multiple computer applications and databases.
• Demonstrate outstanding verbal and written communication skills.
• Pre-employment testing is required.
• Must pass background and drug screen process.
• Bilingual in English/Spanish a plus.

THE BENEFITS OF JOINING OUR TEAM

Did you know we were named a “Best Places to Work” in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members’ lives better. Our comprehensive benefit program includes but is not limited to:

• Health coverage for you and your family through medical, dental and vision plans.
• A generous paid time off program starting at three weeks and increasing with your tenure.
• A 401-K plan where the company matches dollar for dollar on a generous % you contribute.
• Financial protection through disability, life and accidental death and dismemberment insurance.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!

• Previous experience in surveillance, CCTV, or security role that required you be aware of your surroundings and pay a great attention to detail is preferred but not required.
• Proven experience in a customer support role, preferably within a call center environment.
• Strong analytical skills with the ability to assess situations quickly and propose effective solutions.
• Excellent verbal and written communication skills in English, ensuring clarity in all interactions.
• Proficient typing skills for accurate documentation of customer interactions.
• Familiarity with computerized systems for managing customer data is essential.
• Ability to remain calm under pressure while handling escalated situations effectively.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $18 - $19