What are the responsibilities and job description for the Collections Agent position at Alert 360?
Base pay incentives! Average monthly incentives range from $1,000-$3,000 (based on performance).
Shift availability depends on hiring needs:
- Monday - Friday
- 8am-5pm, 10am-7pm or 11am-8pm
- 11-8 or 10-7
Position Summary
Resolve billing questions and reach out to customers whose accounts are delinquent. Provide customer service with civility, confidentiality and professionalism while ensuring the security and safety of our customers.
Duties and Responsibilities
- Demonstrate verbal communication skills and have the ability to remain calm while responding to individual customer needs.
- Handle business dealings involving customer accounts, issues and payments.
- Make payment reminder phone calls.
- Bring delinquent accounts current by obtaining ACH and ACC payments via phone.
- Analyze account payment information and make recommendations.
- Must have the ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills. Minimum 30 wpm.
- Stay current and follow company policies, procedures, and understand HR policies as described in the employee handbook.
- Perform quality work within deadlines and with minimal supervision.
- Interact professionally with other employees, customers, and suppliers.
- Assist with all other tasks as needed or assigned.
- Follow all safety requirements and maintain a safe working environment at all times.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Requirements
- Ability to pass alarm monitoring certification.
- Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
- Ability to diffuse challenging customer interactions.
- Demonstrate organization and workflow coordination skills.
- Understands and accepts team concept.
- High School Graduate or equivalent
Salary : $15